BUYER BEWARE!

FYI, I bought their Documentation and FAQ and after about 2 or 3 days realized that it wasn’t very good at all. It was clunky and overall just not a very good user experience. I wrote them and asked for a refund, and while the first line of support was helpful, he could not help with refunds/cancellations. He passed it on to “the department that handles that” and I never heard back. That was 1 1/2 months ago and I have been sending reminder messages every week and even every few days lately! I just read their terms & conditions and once you buy a product, unless you can prove to them something is broken, you CANNOT GET A REFUND. I will stop sending them messages now because shame on me for not knowing that, but they could have at least let me know and saved me 1 1/2 months of follow-ups! Overall the free version is just OK, but I would be VERY sure you want to purchase anything of theirs first, as you will have to be ok with being stuck with it once you do buy it. I for one would not recommend it as it again feels clunky and the UX is poor. Mostly the reason I highly do not recommend it is their terrible service (once you get past the first line). It’s very ironic that “Awesome Support” has terrible support. I usually only write reviews if I LOVE something or if it’s so bad that I need to warn others so they don’t have the same bad experience. This is the latter case, and I hope it saves someone else some time, money, and stress!