Buy now pay later options not available

Hello @mjwareha,

Thank you for reaching out!

Did you make sure there’s no additional information required in your WooPayments account?

I also trust you’ve reviewed the configuration guide at https://woocommerce.com/document/woopayments/payment-methods/buy-now-pay-later/#enabling

Look forward to hearing back from you.

Hello @babylon1999 I’ve followed the configuration guide and checked my Stripe Express account. I can’t see any additional information, everything in the account has been answered a long time ago. Is there some specific information the account needs?

Hi @mjwareha

Can you make sure that you’ve activated the new checkout experience by following this guide: https://woocommerce.com/document/woopayments/payment-methods/additional-payment-methods/#enabling

Also, did you receive any pop-up or alert message next to the payment method saying ‘contact WooCommerce support‘ when you were trying to enable a BNPL method? If yes, you can follow our guide here to resolve it: https://woocommerce.com/document/woopayments/payment-methods/buy-now-pay-later/#contact-support

Alternatively, if you have set up everything correctly but are still unable to enable BNPL, can you please open a support request for us to investigate further about your issue?

Make sure to include a link to this thread and your site’s System Status Report, so we know what has been done already. You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).

Looking forward to hearing from you.

Thanks!

Hello – I have the new checkout option enabled and have been using it for quite some time. The BNPL option doesn’t appear in the payment option list, so there’s no way to select it (therefore definitely no popup error or other message).

I submitted a support ticket a couple of days ago but haven’t heard anything. I’ll update it with a link to this thread.

Thanks,

Marcus

Hi @mjwareha

Could you please let us have a site URL, System Status Report or similar, that would allow us to match your forum query with your ticket?

I have been unable to track your ticket by searching for this link.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.