Buy button disappears

  • Resolved soulrider71

    (@soulrider71)


    2 years, 11 months ago

    With activating the plugin WooCommerce PayPal Payments Version 1.7.1 the buy button disappears at the final step of the checkou. Customers using this payment method can′t finish the checkout.

    With all other payment methods (also WooCommerce PayPal Checkout Gateway Version 2.1.3) the buy button is visible.

    Woocommerce Version 6.1.2

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @soulrider71,

    PayPal Payments replaces the regular “Place order” button with the PayPal smart buttons.

    If the smart buttons are not loading for you, it should first be confirmed the account is connected correctly.
    Pleasae follow the steps outlined in the Troubleshooting section and here: https://woocommerce.com/document/woocommerce-paypal-payments/#faq-paypal-smart-buttons-not-loading

    Could you share please with us a copy of your WooCommerce system report while the PayPal Payments is active?
    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Femi

    (@femiyb)

    Hi there

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    We’ll be here to assist when you are ready to continue looking into this with us.
    Hopefully, you were able to proceed as advised above.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers!

    Thread Starter soulrider71

    (@soulrider71)

    Unfortunally the problem is not solved yet. And it′s not the smart button. It′s the regular button and there is no chance to complete the checkout (only for Paypal, the other payment options appear with button)

    Maybe the problem apperars because we use the plugin “German Market”

    https://marketpress.de/shop/plugins/woocommerce-german-market/

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @soulrider71,

    The regular “Place order” button is hidden in favor of the PayPal smart buttons which should load within a few seconds on the first page load.
    There shouldn’t be any compatibility issues with the German Market or Germanized plugins but it is difficult to tell without seeing the actual behavior.

    Have you given it a try with the suggested conflict testing to see if the behavior persists with only WooCommerce, PayPal Payments, and the Storefront theme active?
    If the problem persists in the minimum setup, we would like to have a closer look at your site configuration with a copy of your WooCommerce system report.

    You can share your WooCommerce system report (while the PayPal Payments plugin is active) either here in the forums or better privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread. Thanks!

    Kind regards,
    Niklas

    Thread Starter soulrider71

    (@soulrider71)

    OK, thank you. I′ll give it a try!

Viewing 5 replies - 1 through 5 (of 5 total)
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