• Resolved hommealone

    (@hommealone)


    Hi, and thanks for making this wonderful plugin available!

    The “+” button is not working on a site I’m setting up. Nothing appear to happen when I click that button, and I get this error message in my console:

    Uncaught (in promise) InvalidStateError: Failed to execute 'share' on 'Navigator': An earlier share has not yet completed.
    at heateorSssMoreSharingPopup (sassy-social-share-public.js?ver=3.3.69:7:13)
    at HTMLSpanElement.onclick (VM15511 :1:50)

    I have done a hard refresh on the page and tried again, with the same result. Any way you know of to fix this? Or suggestions for troubleshooting? Thanks!

    • This topic was modified 1 month, 1 week ago by hommealone.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Heateor Support

    (@heateor)

    If you post the URL of the web page I would be able to check what’s wrong. You are facing this problem in desktop or mobile device?

    Thread Starter hommealone

    (@hommealone)

    Thank you for that offer!
    (Sorry for munging the URL: please remove the space after https)
    View the problem here:

    https ://insitewebsite.com/afa/what-is-memory-screening-test-page/

    Problem is on a desktop (using Chrome on a Mac, and perhaps others.)

    Plugin Author Heateor Support

    (@heateor)

    I am getting the message – “Sorry, you have been blockedYou are unable to access?insitewebsite.com” by Cloudflare. I am checking from India if this is related to my location.

    Thread Starter hommealone

    (@hommealone)

    So sorry! Yes, it was blocking most of the world for this development site. I’ve enabled India. My apologies! Please try again, if you are still willing to help!

    I’ve found some more clues which may be helpful…

    On a Windows PC using Firefox, it works as expected, showing an array of all social network icons. In Edge browser on the same PC, it shows the computer’s default sharing options, instead of the array of all social network icons.

    On a Mac, in several different browsers, it offers the computer’s standard sharing options, instead of the array of all social network icons, when viewing this website.

    On PC using Vivaldi browser, it shows the computer’s default sharing options instead of all social network icons.

    Using Vivaldi browser on the Mac (on this website), nothing happens when I click the + button, with the console error message I mentioned previously. NOTE: on the same computer, where Sassy is installed on a different website and webserver, it works as expected (all social icons) in every browser. That website (asbpe.org) and a few other of my sites which use Sassy, do not have this issue at all, on any OS or browser.

    Are there security settings which govern or affect the functionality of the + button?

    Plugin Author Heateor Support

    (@heateor)

    More icon triggers device specific social share dialogue if you enable the Trigger device specific social sharing on click of More icon option in the Miscellaneous section at the plugin configuration page in the admin area else it will trigger the popup showing all the social networks.

    Plugin Author Heateor Support

    (@heateor)

    To fix the alignment of the logo inside the social share icons in the More popup dialogue at the website asbpe.org, add following CSS in the Custom CSS option at the plugin configuration page in the admin area.
    div#heateor_sss_sharing_more_content svg{vertical-align:top!important}

    Thread Starter hommealone

    (@hommealone)

    Thank you kindly @heateor – those tips solved all of the problems! Your help greatly appreciated!

    Plugin Author Heateor Support

    (@heateor)

    No?problem.

Viewing 8 replies - 1 through 8 (of 8 total)
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