Button leads to error message
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I had this button on my site…(PayPal Donations)
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You can support this site by making a small payment through Paypal
PayPal – The safer, easier way to pay online.
=======================================================When I click on the button to test it I get this…
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Return to MerchantPayments By PayPal
Error Message
We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the “Ask Seller a Question” link on the listing page. When you have the correct email address, payment can be made at https://www.paypal.com.
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site stats…
https://donavantwebsites.com/
Theme… twenty fourteen
plugins…
akismet, jetpack page links to, vicomi, PayPal Donations
working on adsense & Amazon affiliates
PLEASE NOTE…THE PAYPAL BUTTON IS NOT CURRENTLY INSTALLEDHere, in part, is info I received from Paypal
The error present in the email is actually a fairly common error. Essentially what is happening is that the information for the email address being passed to PayPal is incorrect, which halts the payment. You will want to double check the HTML code on your website, and make sure your webhost isn’t altering the code after you post it. I don’t have any information on your website, but WordPress is one of the more common offenders when it comes to this issue. If you want to double check the raw code of your PayPal button to ensure it’s working, you can copy and paste it form (sic) the PayPal account into an HTML test bed. This will render the code as it appears from your PayPal account. If the code functions properly then the issue is going to lie with your webhost. I hope this helps, have a great weekend!
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So… The Paypal rep made a commom mistake himself…He assumed that I know what he knows and sent me a perfectly good solution to my problem…THAT I DON’T KNOW HOW TO DO… (on of my pet peeves)
Here’s what I need…
RE: “WordPress is one of the more common offenders when it comes to this issue.”Is this in fact the probable cause of my problem? I’ve read that WordPress, for security reasons, sometimes strips out code that it thinks may cause a problem. Is that what’s happening?
RE: “If you want to double check the raw code of your PayPal button to ensure it’s working, you can copy and paste it form (sic) the PayPal account into an HTML test bed. This will render the code as it appears from your PayPal account.”
This is the part where I start shaking my head and muttering…can you show me where I might find info on how to do this in the wordpress tutorials?
AND… Finally…What do I do to solve the problem if that’s what it is?…
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