Button “Get Started” doesn’t show up

  • Resolved antredemondes

    (@antredemondes)


    4 years, 8 months ago

    Hi there

    I’m trying to set the plugin up so I can install and use Facebook’s Pixel and start an ad campaign, but I’m struggling.
    When following the documentation, I see I need to go to WooCommerce > Setting > Facebook for WooCommerce
    and then click on the “Get Started” button.

    But the button is not here. Instead, I’ve got a full page of settings such as “Manage connection”, “Pixel”, “Product Sync”, etc …
    It’s almost like the “Get started” button has already been used.

    That would not be an issue if only the Pixel would be working, but when I try it on my Facebook Business Manager page, it fails to “communicate” with my Pixel, and request me to go back to the “Get Started” button stage, which I can’t do.

    Any idea how I can :
    – whether have the “Get Started” button back ? (I tried to delete the plugin and add it again, but that makes no difference)
    – or manage to have the Pixel working properly with my current set up ?

    Thanks for your support
    Lo?c

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter antredemondes

    (@antredemondes)

    Hi again

    After trying many things, I ended up finding the right solution. I changed the security option on how I can access to my Facebook Business account and it seems it solved the issue. Now the pixel is working just fine.

    Although I don’t know exactly why this helped solving my issue ??

    Hi @antredemondes,

    Thanks for writing in with your question, that’s certainly an odd one! If there is no Get Started button, and a page of settings, it does seem that the plugin has already been connected previously. Did you happen to do this a while back and then delete the plugin? As we store the settings in the database, they would still remain for the next install, so that might be it!

    That said, your solution sounds even stranger too! Just in case it helps other merchants, it would be great if you could share directions to finding this security option in your business manager account.

    It sounds like you’re all set now then, though I also wanted to mention that if you run into any further problems, as we’re not sure where the settings have come from, it might be an idea to reset the settings. If you can access the Manage Connection screen then navigating to Advanced Options in the pop-up window, and clicking Remove, should do the trick! That would let you run through the setup again from scratch.

    In any case, good work getting it resolved! Please do let me know if there is anything else I can help with ??

    Cheers,

    Simon.

    Hey @antredemondes,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 3 replies - 1 through 3 (of 3 total)
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