Button doesn’t work on mobile devices?

  • Resolved beniEllis

    (@beniellis)


    3 years, 7 months ago

    Neither the PayPal button that the theme offers nor your plugin (using shortcode [paypal-donation]) work on mobile devices. I don’t think the problem is solely a problem with the plugin as I am seeing this on other websites using PayPal buttons. But any thoughts how to make it work?

    Clicking the donate button opens a PayPal window, but the loading gif just spins and spins.

    Works fine on laptop.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I have checked the URL above and it works for me. Try clearing the cache in your browser then carry out a test. Let me know what happens.

    Thank you.

    Thread Starter beniEllis

    (@beniellis)

    Thanks for the quick response. Did you check it with a mobile device? If so, what device?

    I even tried it on a device that has never been used for the internet and the loading gif just keep spinning.

    How about the buttons on this page: https://luckykittycrew.org/donate-test/

    Plugin Support mbrsolution

    (@mbrsolution)

    Sorry but originally I only tested on a laptop. But now I carried out a test using my Android phone and it works in Google Chrome without a problem. Make sure you clear your browser cache in your mobile device. Maybe you can ask one of your friends or relatives to carry out a test for you.

    Kind regards.

    Thread Starter beniEllis

    (@beniellis)

    Friends or relatives… lol. I did and FINALLY heard back from some who say the buttons work for them. Thanks so much for giving it a second try.

    Plugin Support mbrsolution

    (@mbrsolution)

    You are most welcome ??

Viewing 5 replies - 1 through 5 (of 5 total)
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