button disappears, only texts left

  • I’ve checked to custom check to cart and changed button text. after refreshed it, no button appears, only text does. I’ve cleared unused CSS, preload cache, purge URL, but nothing works. what can I do?

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @apisara2536

    Greetings from ELEXtensions!

    Please let me know if you are using the ‘Remove Cart’ button option or the ‘Customize Add to Cart’ button option on your website.

    • If you are using the ‘Remove Cart’ button option, it will simply remove the cart button and display the custom text.
    • If you are using the ‘Customize Add to Cart’ button option, it will replace the ‘Add to Cart’ button text with your custom text and display the button on the shop and product pages. Please note you need to save the redirection URL to redirect the users to some other page otherwise the customize button still works as a cart button.

    I have attached a screen recording for you to look over.

    https://www.awesomescreenshot.com/video/28834367?key=5f619f6bb4754d71404b831843302a88

    Looking forward to hearing from you soon.

    Thread Starter apisara2536

    (@apisara2536)

    thank you for yor reply. I’m using customize add to cart button. Changed add to cart text to ????????/??????, and redirected url. You can see there is no button, only text.

    before

    after

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @apisara2536 ,

    It appears to be a theme compatibility conflict on your website, causing text to display instead of a button on the product page. Please switch your site theme to the default WooCommerce theme to run a compatibility check and see if the issue persists.

    If the problem continues, please raise a support ticket under the commercial plugin so we can gather more information to investigate the issue.

    Looking forward to hearing from you.

    Thread Starter apisara2536

    (@apisara2536)

    i’ve checked. it is in conflict with flatsome theme. what can i do in this case?

    Thank you

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @apisara2536 ,

    Thank you for getting back to us. It seems the issue may be related to theme compatibility. We suggest contacting the theme developer for their insights. We appreciate your patience and look forward to your response.

Viewing 5 replies - 1 through 5 (of 5 total)
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