Button Breaks Astra Menu and Above Header Widget on Product Pages

  • As title says, when the button is active on single product pages it prevents Astra theme menus from loading and prevents Astra Pro above header widget (created via Elementor) from loading. After some troubleshooting, it is apparent that it is conflicting specifically with Astra Pro. The only choice I had was to disable it, and thus, the reason I did not provide a link. I have notified the Astra Pro devs as well just in case it is issue on their end.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andy Hoang Huu

    (@ndoublehwp)

    Hi there,
    I think you should contact theme author first because my plugin works normally with default WordPress theme. I can’t conclude anything because there is no specific link and unclear description.

    Thread Starter pgrafix

    (@pgrafix)

    As I said, I have contacted them. I would have provided a link, but it would have been pointless as the buy now button was less critical to the site than the required features of Astra Pro, and thus, it [the button] was removed which would prevent you from troubleshooting.

    The issue is simple. When the button was active, the primary menu and above header widget (via Astra theme & Astra Pro, respectively) would not load on product pages. Disabling Astra Pro would allow the menu to load, but not the above header widget as the widget is a function of Astra Pro. Disabling the button instead would result in the menu and widget loading as they should.

    You my be correct in the assumption that the issue is on Astra’s side. However, your plug-in, the Astra theme and Astra Pro were updated at around the same time and rolling back both the Astra theme and Astra Pro did not result in the menu and widget loading on product pages as it should. Therefore, it is logical to deduce that the problem may be on the button side, especially when older versions of all three worked fine together.

    Is it possible to get the prior two versions of the button so I can troubleshoot on my end?

    Plugin Author Andy Hoang Huu

    (@ndoublehwp)

    Hi there,
    Can you clone your site to another domain and provide site account for me via Gmail?
    I so need your support to find this conflict.
    Thanks!

    Plugin Author Andy Hoang Huu

    (@ndoublehwp)

    Can you tell me your PHP version and WooCommerce version are you using first?
    My plugin requires at least PHP version 5.4 and WooCommerce 3.0 to work.
    Also, you should enable debug mode and debug log of WordPress to see errors when you activate my plugin.
    Thank you so much!

    Thread Starter pgrafix

    (@pgrafix)

    Sorry I haven’t replied sooner. I’ll try to set up a clone for you to inspect ASAP. May be a day or two before I respond back, though.

    Thanks for getting back to me.

Viewing 5 replies - 1 through 5 (of 5 total)
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