Business Directory plugin is conflicting with the Schema module of Rank Math

  • Resolved zepolo

    (@zepolo)


    2 years, 2 months ago

    Hello,

    we have a conflict with Business Directory plugin and Rank Math since version 3.0.20 and later, we have contacted Rank Math support and they told us to contact you also :

    Here are what they told us :

    __________________________________________________________________________

    “the Business Directory plugin is conflicting with the Schema module of Rank Math due to which the shortcode content is not appearing on the frontend. For now, I have disabled the schema module on your site from the Dashboard >> Rank Math >> Modules page.

    We are currently checking this issue on our local setup and we’ll let you know once we find out what exactly is causing the issue. In the meantime, can you please also get in touch with the Business Directory plugin team to see if they are aware of this compatibility issue?”

    ______________________________________________________________________________

    We have contacted Rank Math and your support because we have the following problem :

    Since last updates ( we have Rank Math SEO:1.0.96 and Rank Math SEO PRO: 3.0.19), we have a MAJOR problem with all our shortcodes, example: [table id=<ID> /]

    The plugins we use with the related shotcodes are :
    TABLEPRESS
    TABLE OF CONTENT PLUS
    CONTACT FORM 7

    ONLY “Business Directory plugin” shortcode is active and showing in the frontend.

    After Rank Math update since 3.0.20 ALL the shortcodes of the above applications are erased by RankMath since LATEST UPDATE when the pages are generated.
    All our shortcodes are erased (contact form, sitemap, Guest book, Tables..) in the generated pages. ONLY “Business Directory plugin” shortcode is active.

    With Rank Math SEO:1.0.96 and Rank Math SEO PRO: 3.0.19 everything is OK.

    Thanks for your help.

    • This topic was modified 2 years, 2 months ago by zepolo.
    • This topic was modified 2 years, 2 months ago by zepolo.
    • This topic was modified 2 years, 2 months ago by zepolo.
    • This topic was modified 2 years, 2 months ago by zepolo.
    • This topic was modified 2 years, 2 months ago by zepolo.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support bobbied

    (@bobbied)

    Hi @zepolo

    Thank you for reporting this! I’ve handed this over to our developer to have a look to see how we can address this issue. We appreciate your patience!

    Thread Starter zepolo

    (@zepolo)

    Hello, thanks a lot for your support. I hope the dev team will find soon the problem. For now, I wish you a very happy new year !

    Thread Starter zepolo

    (@zepolo)

    Hello,

    the RankMath team wrote :

    Princess

    1 hour, 31 minutes ago

    Hello,

    Let us know what the Business Directory team says about this issue. We’ll debug this if the Business Directory team is not able to find the conflicting code.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help you.

    Perhaps if you contact them it will solve the problem ?

    Hope you will find the bug soon !

    Thanks a lot !

    Thread Starter zepolo

    (@zepolo)

    Hello,

    do you have any news ?

    Thanks a lot for your support.

    Plugin Support bobbied

    (@bobbied)

    Hi @zepolo

    Thanks for following up here.

    I’m not sure if we have access to the premium version of Rank Math for debugging this. I have requested that the developer provide a status update today, so that we know what’s happening.?

    Sometimes, there is a backup in support issues where a delay like this cannot be avoided. At times like this, we appreciate your patience.

    Thread Starter zepolo

    (@zepolo)

    Hello,

    we can give you access to our staging site so you can have the premium version of Rank Math for debugging this.

    Please provide us a way to deliver the sensitive data for access to our staging site.

    Thanks a lot for the support.

    • This reply was modified 2 years, 1 month ago by zepolo.
    Plugin Support bobbied

    (@bobbied)

    Hi @zepolo

    We can take a look on your site, no problem. Please contact us with a link to this forum thread and that information here: https://businessdirectoryplugin.com/contact/

    Thread Starter zepolo

    (@zepolo)

    Hello @bobbied,

    we have sent all the information you need through:?https://businessdirectoryplugin.com/contact/

    Thanks a lot for the support.

    Thread Starter zepolo

    (@zepolo)

    Hello,
    any update ?
    Thanks a lot for the help.

    Plugin Support bobbied

    (@bobbied)

    Hi @zepolo

    I’m sorry that it seems like a long time between responses. I have requested that the developer provide a status update today, so that we know what’s happening.?

    Sometimes, there is a backup in support issues where a delay like this cannot be avoided. At times like this, we appreciate your patience.

    Thread Starter zepolo

    (@zepolo)

    OK thanks for the support. Hope they will find the issue soon.

    Plugin Support bobbied

    (@bobbied)

    The fix for this has been identified and will be released in the next version of the plugin. Thanks for your patience!

    Thread Starter zepolo

    (@zepolo)

    Thanks for all !

Viewing 13 replies - 1 through 13 (of 13 total)
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