Where did I actually “scold” Andrew? I thought the volunteer was being sarcastic asking me what bullet points are? Maybe I misunderstood, though English is my first language. Maybe I misinterpreted what was meant? Truly confused on that one, sorry.
Unfortunately I can’t “just show” the page as my site is under construction and not published or I would have just linked my site. For anyone to look they will need my log in details and I will need to send a log in password to them in order to gain access to the site. I’m not sure how to place screenshots here, I didn’t think I could.. I don’t know much about code. It seems that info in the text editors are being overwritten or some thing along those lines.
Talking to WooCommerce people on fb, they tend to suspect what I’m suspecting, that it’s my supplier’s API creating a conflict with WooCommerce. This is what I’ve explained to WooCommerce on fb. It’s easier if I just paste it here than write it all again.
ME:Anyone know what to do about BULLET POINTS NOT showing in Product Short Description with WooCommerce, even though they appear in the editor? My theme provider looked at my site and she said that the theme wasn’t preventing them from showing, but WooCommerce itself. Any advise? I’ve had this problem all year and want to finish my site. So frustrated.
WOOCOMMERCE: “Bullet points should show – just tested it on my end. Is the site online? Can you give a link to the product that’s not showing bullet points?”
“My site is under construction would I be able to provide you log in details? If so, could you provide me an email address for me to send this information? The bullets appear in my supplier’s API when I create the product initially and when I look in WP/WooComm the bullets appear in the editor but not on the front facing site. I have reached out to my theme creator and she said that she didn’t change anything in the theme and she thinks it’s WooCommerce. The only other thing I can think is a possible conflict between WooCommerce and my supplier’s API if it isn’t the theme doing it… The theme provider has made many successful themes so I’m hoping she’s correct in what she told me after taking a look! I’ve had this problem since January and I can’t finish my site. I posted for help on WP Forum (under Woocommerce plug in), only to receive one reply of someone trolling me, asking me what bullet points are. The supplier gave me a line of code to manually enter for each bullet point which I apply in WP/WooCommerce editor and that makes them appear on my site but when I update it there then in my supplier’s API side most of the product short then DISAPPEARS, it happens without fail, everytime, maybe that isn’t so important but it may point to some conflict..? BUT every single time I have to change the price or anything from the supplier’s API and then update from there, I loose all the bullet points again! I’m caught in an endless cycle. I just want to use the product Short description with bullet points as the Short description appears beside the product image and to see the relevant info with the image is better without having to scroll down to under the product image, a lot of space is also wasted. I am not very experienced and it’s it’s really disappointing and time consuming for something so simple as showing bullet points which appear selected in the editors to just not appear on my site and it’s such a struggle to find an answer. The main product description shows bullet points no problems at all but it is positioned underneath my product image.”
WOOCOMMERCE: “If the content comes from an API an incompatibility there might explain it. Have you asked the supplier to check on their end? I’ll also ask someone from the support team to follow up on your forum thread. If we need login creds for your site we can then request them via email. It might help if you can add some more info in the API you’re using in the forum thread, but I’ll ask someone to reply to you there.’
ME: “PS. It happens with every single product I put in my store. The ones showing the bullet points on the front facing site are the ones where I’ve manually edited code in WP/WooComm editor AND then NOT had to edit again after that from my supllier’s API to change price, etc. Updating after changing price or anything from the supplier’s API removes the manually added code. It’s a vicious circle.”
WOOCOMMERCE: “Okay, we looked into this a bit from our end, and the problem is not with the editor or WooCommerce. Based on your description the data being sent by the API overwrites anything already in the editor and likely includes some invalid HTML, which is then being stripped out automatically by the WordPress software. So you’ll need to contact the API developer so they can make sure they’re sending clean data to your site.”
ME: Thanks for your response the API is Print Aura API. I have sent them a bunch of info, everything I’ve explained here but with screenshots as well of everything, how it displays and how it changes when it shouldn’t. I’ve been as thorough as I can and have now reached out to all parties. I am going to add your advice to my support thread with my supplier. So far they have tried to insinuate that it is my theme but weird stuff happens between their API and Woo so considering what the theme creator said I’m suspecting the API, since you can see Woo is working as it should be. Thanks so much for looking into it from your end, now if only I can get the supplier to do the same. I’ll add some more info to my forum post, thanks. I appreciate your help immensely, thank you!”
