UPDATED: Refund received.

  • UPDATE: I received a refund from the company, and they have removed the advertised money-back guarantee.

    I tested the free version, but not all features and templates were available. I asked support to clarify questions about the features, but they did not reply to my inquiries. But, since they advertise a no-questions-asked money-back guarantee, I decided to try the PRO version.

    Unfortunately, the PRO version did not work for us (but may work for others). Note that the review data will reset (and delete) if you make any changes to the review. Having to sometimes make small edits to our reviews makes this plugin unusable for us.

    So, I asked for my money back. And then I heard back from their customer support! Suddenly, they had many questions and sent me a link to terms that clearly conflicted with the advertised money-back guarantee. When I demanded they honor the guarantee, they stopped responding.

    After posting this review, I did hear back and got my money back, and eventually, the money-back guarantee was removed from the site. I recommend trying to contact their customer service. We never received a reply (we have screenshots of our attempts despite the company saying otherwise below) and only pay for the PRO version if you hear back from their support.

    • This topic was modified 1 year, 2 months ago by rpa1.
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  • Plugin Author Pluginic

    (@wpqode)

    Hello there,

    Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and want to address the issues you’ve raised regarding your experience with our plugin.

    Firstly, the free version has limited features, and the premium version offers full functionality. This is a standard practice. If you’ve reached out to our live support chat and found it unavailable, it’s because it operates during office hours. But we didn’t find your name in our live support chat list that we have missed before.

    ?? Regarding visitor ratings, it’s crucial for them to reflect accurate information. If you change the author review, the visitor rating should reset. It ensures transparency and fairness.

    ?? In your case, you mentioned issues with our plugin rendering correctly with your theme (Blocksy). However, our support team couldn’t investigate thoroughly as you didn’t provide a live link. Without a live link, it’s challenging for us to assess and address the reported problems, especially when other customers aren’t experiencing similar issues.

    ?? In response to your request for a refund, we politely asked for your live link as proof of usage. When you didn’t provide it, we referred you to our terms, which outline our refund policy.

    Lastly, it’s important to acknowledge that various factors can lead to issues with a plugin. We are committed to supporting our customers. But without the opportunity to investigate and address specific problems, we are unable to do it. Negative reviews hinder our ability to continue our journey of improvement and assistance.

Viewing 1 replies (of 1 total)
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