Decent Theme

Hello @chargeup

I’m Mehedi Hasan, from the Astra team. I’m sorry to hear that you’ve had a negative experience with Astra and Brainstorm Force products.

Thank you for taking the time to share your feedback. We value all users’ feedback and strive to address any concerns or issues raised.

I had the chance to discuss with our support team regarding your issues and I see our team already provided you a solution for the Astra console error. And also, another team member is working to provide you a solution for the Ultimate Addons for Elementor plugin.

Although we understand that there should not be any errors in the browser console, this error is harmless and does not cause any functional issues.

You also mentioned one of your tickets are waiting unresolved for a year now. But unfortunately, I do not see any ticket from you before September 12, 2023.

Again, thank you for sharing your feedback. We appreciate that you find Astra to be a lightweight and fast theme, which it really is.

It is disheartening to see such reviews from users like you, as we work really hard to make sure the experience of our users is exactly the opposite.

Our team will continue to work on your support tickets. Please cooperate with them and they will solve your issues with priority.

In the meantime, if you have any other questions or concerns, please do not hesitate to contact us.

Regards,
Mehedi Hasan

I’m not sure which customer of yours you are actually referencing here.

1. For starters I DIDN”T put in a support ticket for the issue I’m experiencing with Ultimate Addons at the time. As stated in my review I’ve basically thrown in the towel on most support tickets unless it’s absolutely necessary. And while some errors are harmless, some others aren’t. As with any developers and site owners, no one likes to open up developer tools and see a bunch of red errors. It looks bad for developers and it looks bad for less skilled site creators if their clients can also see these errors. I wouldn’t be so casual throwing out comments like they are harmless. It’s also dishonest to openly say you are helping me with a support ticket I placed for Ultimate Addons when I didn’t submit a ticket.
2. I do have tickets that are still open from much earlier in the year.
3. Not sure what console errors you are referencing, but I have also had that experience with your team myself. If by “finding a solution” you mean simply clicking a setting that actually does work or changing a setting on your theme. From my current experience and there are still multiple tickets open so this could change but the settings that don’t work still don’t work and those issues haven’t been resolved yet.

You may be referencing a different customer of yours in your response. Either way, you should make sure you take accountability and iron out these issues.