Bugs, bugs, bugs

  • It used to be a great, simple plugin. Now, almost every page connected to the dashboard shows an alert: ‘An unexpected error occurred, please try reloading the page or logging in again.’ The settings won’t load, and you can’t save them. The only fix is to delete the plugin, clear all related meta data from the database, and reinstall and set it up again. Currently, the Cookie Banner Layout settings in the dashboard aren’t loading, so you can’t change the color, etc. Additionally, the scanner doesn’t recognize the GTM code—it won’t detect it no matter how many scans are run. You can’t find any FAQ related to this problem. I’m paying for two banners, but this is getting very frustrating, and I might need to look for another cookie banner solution.

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  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @sonjoe

    Greetings from CookieYes!

    We’re sorry to hear about your experience and the difficulties you encountered with our plugin. The issues you face could be caused by conflicts with other plugins, themes, or server configurations. We’d love to investigate this further and help you resolve it. Please raise a query via the?support forum by including details about your setup, such as the WordPress version, active plugins, and any console errors.

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