Buggy, with non-existent support
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I’ll preface this review by stating quite clearly, this is not a support request, but merely me sharing my experiences thus far with this plugin.
I tried using Users Ultra Lite (the free version of this plugin) for several weeks, before deciding the bugs were going to be too problematic to solve by myself. I’d posted on the free support board for the plugin on WordPress, but when no answer arrived after a week, I figured I’d just have to pay the $59 for the pro version, and get what they described as ‘Priority Support’, as well as the extra functionality.
Unfortunately, it was a complete waste of money, as the Pro version neither works, nor is there any kind of support, priority or otherwise, for this plugin.
When you see the promotion for the pro version of Users Ultra, it says “We aim to respond to all posts within 48 hours (Monday-Friday), but in most cases we usually manage to reply less than 24 hours.” However, once you actually sign up and pay for Pro, you are presented with another screen, that tells you if you want REAL priority support, it will cost you a further $99.
Of course, I’d already paid the initial fee, and seeing as they say quite clearly on their advertising and website “in most cases we usually manage to reply less than 24 hours” I decided to take them at their word. more than 6 days ago i created several support tickets on their ‘Pro’ support forums, including a follow up prompt last time (Beijing time) and as yet, there hasn’t been a single reply to any of these tickets.
I should have realised this was a dodgy firm, when I clicked their ‘Contact Us’ link, and was taken to a ‘Page Not Found’. Same with their ‘Facebook’, Twitter and G+ links, again, non-existent, the same as their support.
Even on their Homepage, they write support as one of Pro’s benefits, writing “Support is free as it is with Users Ultra Lite. Support is not associated with your purchase price. However, questions from Pro users will be handled first.” No where do they mention, however, that Pro users still have to wait behind those paying $99 or more for Ultimate Support.
And their refund policy? Again, on their Homepage it says quite clearly “30 Day Money Back Guarantee”. The truth?
“Money Back Guarantee Doesn’t Cover The Following Circumstances:
– Your client didn’t go for it.
– You’ve changed your mind.
– You’ve decided that Users Ultra Pro is “not what I need.”
– You’ve decided to stop using WordPress.
– Your server does not meet minimum system requirements.
– You don’t have the time to implement Users Ultra Pro on your site.
– You’ve found a different solution.
– You made some customizations and modifications and now Users Ultra isn’t working.
– Product purchase error if the product was downloaded.
– You are testing or using Users Ultra Pro on a localhost and cannot get it to work.
– You experience script conflicts with other third party software connected to or installed on your WordPress website.So it’s a money back ‘guarantee’ as long as you want a refund for the reasons they are happy with….
Again, I’m not looking for support through writing this review. I’m just warning others who may think this is a good plugin. It’s not. It doesn’t work for me, and there is no evidence of any support, nor any way to contact the company if they don’t reply on forums.
If anything changes, I’ll update my review. But until then, I’d stay very clear of Users Ultra.
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