Buggy Program and No Transparency

  • I’ve been using Mailpoest for almost a year now and I’m now uninstalling it. I’d recommend you skip this program and find another. The buyout from Automattic doesn’t seem to have made anything better.

    Where to start?

    For one, Mailpoet has caused a slowdown of my WordPress that my dev and I haven’t been able to sus out for a year. Whatever Mailpoet does with its database is murder if your site has a number of articles and subscribers.

    When I reached out about trying to improve the speed I was brushed off. Like many bad companies on WordPress, they will always blame other plugins first and shrug their shoulders. So if you have any issues and have more than 5 plugins, you’ll be on your own.

    But the worse issue I have with them is they suspended my e-mail service for “spam”. Yet you can’t see any such details or numbers instead of Mailpoet. I never have an issue with spam so I had never thought to check to see the stats. Well, when they sent me an email telling me I was suspended I went to look to see which email had been hated that much.

    Imagine my surprise when I realized that MailPoet doesn’t even let you see bounced/spam emails. Such an important feature and I don’t even get access to it? But Mailpoet can suspend you over spam and not even share with you the numbers?

    Instead, they will make it seem like you’re a scammer and ask you where you got your email lists. From my customers Mailpoet. I’m not a scammer, I’m an author just trying to send his fans updates. But Mailpoet doesn’t listen to you individually. They just send you boilerplate emails and send you to their service pages.

    The solution to me being suspended, by the way? Start a whole new list and invite your old list to the new one? What kind of mail service doesn’t even let you prune your lists? Why is there no ability to automatically stop sending an email to someone who hits spam. Some customers hit spam rather than unsubscribe, it happens. We all know this. But MailPoet wants to keep a perfect service without giving you the tools to make it perfect.

    Completely disappointing. Check out Newsletter, or Omnisend. Avoid Mailpoet. It looks pretty but their customer service is terrible.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hello @solkyoshiro,

    I’m sorry to hear that after many years you have decided to uninstall our plugin.

    Mailpoet has caused a slowdown of my WordPress that my dev and I haven’t been able to sus out for a year. Whatever Mailpoet does with its database is murder if your site has a number of articles and subscribers.

    If your setup requires the use of many Welcome Emails (e.g. to emulate a Drip campaign) or automatic emails, the size of the table may indeed grow faster.

    Normally neither the size of the table nor the number of tables should be an issue unless your hosting company enforces a relatively low DB size limit.

    In this case, you need to either request an increase or eliminate some of the old emails.

    What usually matters more is how MailPoet accesses and manages this data, which we put great care in ensuring it remains fast.

    We have a FAQ on MailPoet’s perfomance here.

    Imagine my surprise when I realized that MailPoet doesn’t even let you see bounced/spam emails.

    The complainers and hard bounces will be all marked as “Bounced” in the MailPoet > Subscribers page. Unless these recipients received transactional emails and are not part of your subscriber’s list, then it doesn’t make sense to list them there.

    Please note we do not share the email address of the spam complainers for security and privacy purposes.

    The solution to me being suspended, by the way? Start a whole new list and invite your old list to the new one?

    That’s correct. If we suspect you may have too many subscribers that don’t want to hear from you, the best option is to reconfirm them to your list. It’s the only way to ensure you’re sending to engaged users.

    What kind of mail service doesn’t even let you prune your lists? Why is there no ability to automatically stop sending an email to someone who hits spam.

    Once a subscriber flags your email as spam, we won’t send any other emails from your website to them. It means that we do automatically stop sending emails to complainers.

    Some customers hit spam rather than unsubscribe, it happens.

    That’s true. We’re aware that mistakes can happen and we take that into account in our Anti-Spam Policy.

    It takes an unusual number of hard bounces and spam complaints from the same sending or from a certain period of time for us to consider it a problem.

    This said, you’re welcome to contact us again so we can try to overcome the problems you’re facing.

    Thank you!

    Thread Starter solkyoshiro

    (@solkyoshiro)

    I’m good, I’m with Omnisend now and I have zero issues. I can actually manage my list, and I haven’t had ZERO issue with spam. Using the SAME list I have less than a 1% bounce/spam rate.

    So no, I’m good, the problem was truly your app and the way you designed it.

Viewing 2 replies - 1 through 2 (of 2 total)
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