Buggy, poor support, not refunding

  • This was the first membership plugin I used and at first was very impressed but then quickly found issue after issue, stopped receiving help from support, and they completely ignored my request for a refund (hence the 1 star).

    The plugin is very easy to setup, you basically enter your paypal email and it creates all the pages for you etc.

    One of the first issues I noticed was that it is a wonkey and convoluted registration process out of the box. People click a paypal button, go to pay, and at no point register on the website – they only register afterwards by clicking a registration link in an email sent out (god forbid that end up in junk mail etc). You can change this so that they have to register first but this is lots of extra work.

    After setting it all up I noticed just weird little bugs that you shouldn’t expect in any decently coded plugin and other very basic options missing.

    For instance:
    – When you go to add a new customer VIA the admin panel, it autofills the admin username and password into the fields, I’m guessing this is because they simply copied over the exact same code from the front facing profile edit form that autofills the username of the logged in user. Because of this my client almost started emailing out the username and password of the admin account to people they were trying to add (hopefully it would have given an error since that username would be taken but we weren’t going to try to find out).
    – All the registration fields are country specific (zip code, state, etc) and the base plugin gives no option to change this. Asking how you could change this I was told to purchase ANOTHER addon (you have to purchase premium addons for this to do very basic things) called Form Builder. With this you can build custom front facing forms …. but when you go to add a new member you don’t get these fields. I asked thought their “PREMIUM” support (only available to people purchasing the premium addons) how I could get these fields in the admin screen when adding users and they never gave me an answer.

    Being frustrated at being nickle and dimed over a half built , buggy plugin I asked for a refund but they ignored me and never responded.

    I have since moved on to another popular membership plugin and it is night / day. I paid one amount upfront and get EVERYTHING and much MUUUUCH more than this plugin offers, without nickle / diming me; the new plugin allows me to easily make custom registration fields on front / back ends, is well documented, has good support, just as easy to setup, registration process that makes sense, etc.

    UPDATE:
    Owner of the plugin sent me angry emails for writing a bad review (they only bothered responding to my emails asking for a refund after I wrote a bad review) and called me a leach for wanting my money back lol do not buy this plugin

    • This topic was modified 4 years, 7 months ago by lucasmang.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for your 1 star review and comments. Sorry to hear you had a bad experience with our plugin.

    Kind regards

    • This reply was modified 4 years, 8 months ago by mbrsolution.
    Plugin Author wp.insider

    (@wpinsider-1)

    We clearly say that this is a simple plugin with some simple options. It is totally free to try and then if you don’t like it, you just uninstall. Never have to go further than that.

    There is never going to be ONE solution for all websites. It may or may not work for you and that’s fine. You can use a different option (we never say you have to use ours).

    Who decides what should be included in a plugin? Aren’t you just being super selfish and demanding whatever you want from the plugin even though we never say that all those are there? So you demand whatever you please from the plugin then if you don’t get it, you just label is as a buggy plugin and you decide that it should be included. Then you say whatever bad things as you please. Your communication is very rude and I don’t want to interact with rude people.

    We will continue to try our best to help the people who understands that this is just one of the solutions that works for many users (but surely it is not going to work for every project out there). It clearly states what it offers. If that is not your requirement then that’s fine. Try another.

    Thread Starter lucasmang

    (@lucasmang)

    “You are a fucking leech. People like you are the problem of this world. You people never create anything useful. Only take take take.

    I have blocked you so nothing from you will ever reach us. FUCK OFF!!!”

    The owner of this plugin is literally unhinged.
    Keep the money I guess, you need it more.

    Thread Starter lucasmang

    (@lucasmang)

    Owner didn’t bother responding to my emails asking for refund until after I left bad review and these are the types of emails you can expect from them if they don’t like their plugin, which is far worse than other similarly priced plugins.

    @lucasmang That was quite a disgusting approach to a customer who spent their money and wasted own time on struggling with seemingly awful support. You might like to go through your credit card company and request a chargeback. I stumbled into this thread when looking to purchase a membership plugin for my business, only to understand this plugin author is not someone I want to be dealing with. Thanks for your review.

Viewing 5 replies - 1 through 5 (of 5 total)
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