Buggy….Poor In-house Software Testing Practices and Inaccurate Documentation

  • The Events Calendar software team don’t have robust release testing in place, nor does their documentation align with real-life behavior of their products. I have used this plugin and also attempted to use Event Tickets Plus plugin. In both cases, I came across documented functionality that did not match up with actual software behavior.

    It seems that in-house software release testing is not up to scratch at this company, and their Knowledgebase contains inaccurate information that misrepresents the capabilities and features of their products.

    Their plugins are probably OK for a non-mission-critical website, but I would advise you to test each release extensively if using their plugins on a critical website.

    • This topic was modified 1 month, 4 weeks ago by shamrock82.
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  • Plugin Support Abz

    (@abzlevelup)

    Hi there,

    Thank you for taking the time to share your feedback regarding The Events Calendar and Event Ticket plugins. We truly value input from community, as it helps bring attention to areas where improvements may be needed.

    We understand your concerns about the release testing and documentation not fully aligning with the actual behavior of the plugins. While developers aim to ensure thorough testing, real-world usage can sometimes highlight issues that may not arise during internal testing processes. We see this as a room for improvement.

    We also acknowledge your comments about the documentation and appreciate you bringing this to the community’s attention. Feedback like this is vital in helping everyone understand how our plugins work in different environments. If you’re able to share any specific URLs/links where the documentation didn’t match the plugin’s functionality, we’d be keen to help correct those. Feedback like this is essential in improving the quality and accuracy of the resources we share to the community.

    Once again, thank you for your insights. We take note of this feedback and will keep it in mind as we continue to improve the experience for our users.

    Best,
    Abz

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