Buggy, loose support, doesn’t feel stable for finance use

  • We purchased this in June, it is now September. Have we sent out an invoice yet? No.
    why?
    Several issues with PDF plug-in, issues with VAT and taxing displaying correctly for different business types… simple accounting stuff, for an invoice plug-in? Fed lots of information fed back on general invoicing layout and feel of how to generate invoices. The majority of the issues remains unanswered since June…

    First update, we had conflicts with gravity forms not being editable even though we were not using sprout with gravity.

    Support is slow to respond, like others it was several days after the 14 day cooling off period before we starting to get anything and even then it wasn’t what I would class as a quality paid for support service.

    After losing love with the plugin I decided to revisit it to see if I can make it work again, oh but wait, a software update. This boots you out of the paid version back to the basic free version where you cannot access any of the add-ons. Contacted support and they told me to re-enter my license key, and that other users have had the same experience… for the life of me I cannot find anything anywhere obvious to re-enter the license details on the plug-in menu. The only option is the big obvious “upgrade now” which wants payment then and there.

    Overall my experience hasn’t been great. I’ve spent time trying to make something that cost me to buy to work, but it hasn’t. I’ve tried to offer suggestions, I’ve tried to work with support, but It feels like I try for a month. Give up… see an update and hope it’s been ironed out, but then find it seems to take a step back, and I’m back at the beginning again.

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  • Plugin Contributor Elana Davis

    (@elanasparkle)

    Hello @chriscb2

    Thank you for reaching out, and I’m sorry that you feel that the support is buggy, and we are not providing the experience. There have been reports of the Pro plugin deactivating with the latest release. You should be able to activate the plugin again easily, including not having to purchase the plugin. The WordPress admin on the left bar go into Plugins -> installed plugins, then looking for Sprout Invoices Pro and making sure it is activated. If it was already activated, then going into Sprout Invoices -> general settings and activate the key. If you feel that you cannot get the plugin to work to your specifications, we will gladly help push that 14 day trial period for you. Sprout continues to help customers excel in their invoicing needs, but if you feel that the plugin or support is not what you wanted, we would hate to see you go but understands.

    Thanks
    Elana D.

    “Sprout continues to help customers excel in their invoicing needs” … ahah funny !

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