Bug with the update

  • Resolved digitalille

    (@digitalille)


    3 weeks, 5 days ago

    Hello,

    I have several paid accounts for different clients and we are all very satisfied with the paid version of the Trustindex plugin

    But I have a problem here with a client who wants to stay on the free version for the moment

    He asked me for an update of his reviews. The last one was done a month ago, on 01/19/25. I updated the reviews today, as it is the free version the button then turned gray making an additional update impossible for 10 days … but his reviews have not been updated. There has been no change, and the recent reviews have not appeared, the most recent review displayed is still from the previous update a month ago

    I have already offered this client to switch to the paid version, but the bug in the free version did not inspire him confidence

    Debug mod and infos :

    [Moderated: Large code excerpt removed per forum guidelines. Please use Pastebin and Gist and copy your code there. Then return here and paste the link to that here.]

    • This topic was modified 3 weeks, 4 days ago by t-p.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @digitalille

    Thank you for reaching out!

    Please send us the troubleshooting text. You can find it under the?Advanced?tab: go to?Troubleshooting?-> click?Copy to Clipboard, then paste it into?pastebin.com?and send us the link.

    Best regards,
    Laca from Trustindex

    Thread Starter digitalille

    (@digitalille)

    Hi Laca,

    Thank you for your answer. Here is the link :

    https://pastebin.com/Wfu1pWDD

    Thank you !

    Plugin Support Laca

    (@lacadev)

    Hi @digitalille

    Could you please reset the plugin to its default settings using the “Re-create plugin” button under the “Advanced” tab? After that, please set up the plugin again.

    At the next review update, kindly check if everything is working correctly. If you experience any issues, we’re happy to assist you further.

    Best regards,
    Laca from Trustindex

    Thread Starter digitalille

    (@digitalille)

    Hi Laca,

    Indeed, with the reset I had to reconfigure the whole module but all new notices appeared.

    Thanks !

    Plugin Support Laca

    (@lacadev)

    I’m glad it worked! If you need any further assistance, feel free to reach out.

Viewing 5 replies - 1 through 5 (of 5 total)
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