Bug with the plugin : Options disappear when variations are chosen on product pa

  • Resolved willow548

    (@willow548)


    3 weeks, 3 days ago

    Hi YITH WooCommerce Product Add-Ons team,

    I am trying out the free version of your plugin and encounter a serious bug on product page : options disappear after the selection of all variations needed to add the product to cart.

    The product can be added to cart but without options as it is not possible to see and select them…

    On load the option bloc created with your plugin is displayed (a yes or nor radio button is displayed below product variations) but then as I select variations, the option box disappear and cannot be chosen to buy the product.

    I have noticed that options disappear after the lastly added variation is selected. I tried duplicating the options, deleting them and editing the duplicated options by deleting products there are attached to and selecting those product anew but same behavior happened : options disappear after variations are chosen. Anyway it would not be acceptable that options have to be created after products variations as the store might evolve in time and we shoud be able to add or remove variations from a product if need be.

    Your help would be really appreciated to solve this matter.

    Kind Regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Vanesa

    (@vanesarodriguez)

    Hello,
    I hope you are doing well!

    I couldn’t replicate the issue on our live demo. Could you, please, share a link to an example page where we can check the issue?

    We remain at your disposal.

    Thread Starter willow548

    (@willow548)

    Hi Vanesa,

    the WooCommerce shop is under development for now so I cannot send a link yet unfortunately.

    I had to delete and recreate all options affected by this bug to get a proper display of products options under variations and keep them after picking up the variations.

    2 days ago I had to change the variations of a product and since then I noticed that the bug came back on this product page ! 2 options out of 3 created with the plugin disappear once all product variations are selected.

    It is very annoying if all options have to be created anew all the time after variations are updated on products, especially when we have to enhance the styling with CSS ( I couldn’t find any field to apply a class to each option bloc, so I have to use the generated ID to target the option blocs in CSS and those ID change when I have to create new options in order to keep them visible…)

    Could you please help me solve this bug to keep options visible and enable their selection, even if product variations are modified ?

    Also, I would love to know if there is a way to apply a CSS class to an option bloc to help with CSS styling please.

    I hope we can find a solution soon.

    Many thanks for your help

    Thread Starter willow548

    (@willow548)

    Hi YITH WooCommerce Product Add-Ons team,

    I still haven’t received any answer from your team as regards my 2 questions about your plugin :

    1. How to apply a CSS class to an option bloc to help with CSS styling ?
    2. How to keep options visible and enable their selection, even if product variations are modified on product page ?

    Your help would be really appreciated to solve those matters related to your plugin asap.

    Kind regards

    Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    About your first question, unfortunately, it isn’t possible to add a specific class to block from the plugin settings. If you need to add a style to a specific add-on or block, you should use its ID in the CSS rule.

    For the second question, if you set the block to display for specific variable products, you will need to save the block again so that the plugin associates the block with the other variations you have added to the product.

    Let us know if this helped you.

    Thread Starter willow548

    (@willow548)

    Hi Facundo,

    many thanks for your answer and your advice. I saved the bloc anew without making any change to it and hopefully it stays visible now on the product pages that had variations updated after the creation of Yith option bloc !

    I hope Yith will think about adding a field to enable to add a class to an option bloc in the future to improve the plugin ??

    Thanks again for your help.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
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