• Resolved alexs6576

    (@alexs6576)


    I have discovered a bug which initially I thought was Woocommerce bug but I’ve narrowed it down as a Makecommerce bug. On my site sometimes people want to have billing information and shipping information separate because they are ordering gifts as a surprise for another person.

    I have enabled under Woocommerce settings:

    Woocommerce > Settings > Shipping > Shipping options > Shipping destination > Default to customer shipping address

    However when a customer ticks the box in the checkout form “Ship to a different address” Makecommerce uses billing first name and billing last name for shipping information and shows that in the customer e-mail as well as under Woocommerce orders.

    Also Makecommerce uses billing fields like e-mail, name and phone number as a default even after choosing “Ship to a different address.” It should actually use information entered into shipping information.

    When trying to print out a parcel label, the plugin uses information from billing address instead of shipping address. I added phone number field into Woocommerce via “F4 Shipping Phone and e-mail for WooCommerce“ so when customer chooses ship to a different address the parcel would be shipped using shipping phone number but Makecommerce always uses billing phone number.

    I can provide screenshots and video examples to make the issue clearer if needed.

    • This topic was modified 3 years, 7 months ago by alexs6576.
Viewing 1 replies (of 1 total)
  • Plugin Author MakeCommerce.net

    (@makecommerce)

    Hi!

    Thank you for reporting the bug and describing the issue.
    We will do our best to ship a fix for this in the next release!

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Bug with billing and shipping address’ is closed to new replies.