Bug when saving the data

  • Resolved conseilsmarketing

    (@conseilsmarketing)


    1 year, 10 months ago

    Hi

    I tried to backup the wordpress site but it failed at something like 90%.

    Here is the error message : BMI-CmAwp8Ai-49619

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @conseilsmarketing ,

    Can you please check the plugin section “Manage & Restore backups” – see if the backup file is actually listed there, because it might be that it was actually finished.

    If not, please do the following:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @conseilsmarketing ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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