bug when card id/source id is empty

  • Resolved derher

    (@derher)


    3 years, 5 months ago

    history:a few years back woocommerce subscriptions did not use card id/source id for subscriptions unless there were multiple cards on file for diff subscriptions under one user
    with a recent update all of our old subscriptions aren’t going through and we need to manually add the source/card id
    you guys had this issue once and it was fixed please let me know as we have a lot of customers going on hold…..

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @derher,

    I’m not sure about the history(unless you can point to it online) but we are happy to help you with the current issue.

    I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter derher

    (@derher)

    just posting some of the changelogs that way you see what im talking about this happened once before and it was fixed then and seems like its fixed now
    i did not test it yet but…..hope its fine

    some of these logs deal with what im talking about
    = 5.6.2 – 2021-10-06 =
    * Tweak – Remove animated credit card icons from payment method option on the checkout page.
    * Fix – Payments for pre-orders and subscriptions with an empty source token now work as intended.

    = 4.4.0 2020-05-21 =
* Tweak - Remove support for WooCommerce versions lower than 3.0.
* Tweak - Update plugin assets.
* Tweak - Improve performance on order pay screen.
* Tweak - Compress payment methods SVGs.
* Add   - Support for custom payment request button.
* Fix   - Prevent users from entering secret key in the public key field and stop it from showing if they did.
* Fix   - Revert caching layer removal to speed up My Account subscriptions tab.
* Fix   - Bug where source ID was not set resulting in an uncaught exception.
* Fix   - Collecting level 3 data triggers a warning.
* Fix   - Custom button class typo.
* Fix   - Payment Request incorrect shipping option passed.
* Fix   - Payment Requests, like Apple Pay, not initially showing correct quantity if used on Product Page.
* Fix   - State abbreviation breaks Payment Request button.
* Fix   - Stripe Payment Request button using incorrect Google Pay brand asset by adding a special branded button.
* Fix   - Move docs and support links in the plugins list page.

    = 4.0.7 – 2018-02-23 =
    * Fix – Potential conflict issue when adding payment method from another payment gateway.
    * Fix – Issue when using saved card before sources were introduced.
    * Add – Description field/setting for Stripe Checkout Modal/popup.

    = 4.0.4 - 2018-01-30 =
* Add - SEPA mandate notification email.
* Add - Preferred language to SOFORT and Bancontact so it can be localized.
* Add - Hook to change SEPA mandate notification to none "wc_stripe_sepa_mandate_notification".
* Add - Hook to change data for product when using Payment Request Button "wc_stripe_payment_request_product_data".
* Add - Hook to change the behavior of allowing subscriptions to charge a customer's default source "'wc_stripe_use_default_customer_source'".
* Add - Hook to source object "wc_stripe_sofort_source", "wc_stripe_p24_source", "wc_stripe_ideal_source", "wc_stripe_giropay_source", "wc_stripe_bancontact_source", "wc_stripe_alipay_source", "wc_stripe_3ds_source".
* Add - Hook to change payment request button total label "wc_stripe_payment_request_total_label".
* Add - Hook to change locale of Stripe Checkout "wc_stripe_checkout_locale".
* Add - Hook to change elements options "wc_stripe_elements_options".
* Fix - When checkout form produces an error on mobile, sometimes the blocking mask is not release blocking new input.
* Fix - On older subscription payments, the ending card number is not shown on the subscriptions table in my account.
* Fix - Filter to show payment request button on checkout page not working.
* Fix - WC session handling compatibility with WC 3.3.
* Fix - BW compatibility with WC 2.6.x on add_order_meta to prevent errors.
* Fix - Possible fix for duplicate charges due to webhook and redirect handler firing at the same time by adding delay to the webhook process.
* Tweak - In a subscription billing, Stripe source ID is no longer a required field.
* Tweak - On a subscription order renewal-- if source is empty, will now try to charge the default source.
* Notice - Bitcoin has been soft deprecated and Stripe will no longer support it on April 23, 2018. Please plan accordingly.
* Remove - Stripe Checkout Locale setting in favor of using store set locale.
* Update - Stripe API version to 2018-01-23.
    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @derher,

    Thanks for the logs. We understand what you are referring to as the issue. We don’t think that is the case this time. Do test this out on your site and keep us informed.

    Plugin Support ricardometring

    (@ricardoa8c)

    @derher, the issue was re-introduced in 5.6.0, but was recently fixed in 5.6.2. Can you please confirm which version you’re using?

    Best

Viewing 4 replies - 1 through 4 (of 4 total)
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