• Resolved makmerghen

    (@makmerghen)


    I tried to add video module and I choose video type as embed then I added the youtube video link and then click save
    the result that “saving” mark appear for an infinity time and never changed to be saved and if I tried to save all work of bb then the result that no video is inserted
    so please advise
    regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ben Carlo

    (@hinampaksh)

    Hey @makmerghen,

    That might be caused by ModSecurity, a security platform implemented from the server side.

    Can you try adding the line below to your wp-config.php file and see if it helps? ??
    define( 'FL_BUILDER_MODSEC_FIX', true );

    Ben

    Thread Starter makmerghen

    (@makmerghen)

    I tried to add the code at the end of wp-config.php file but unfortunately it didn’t fix the issue

    but you are right I disabled modsecurity from my hosting and the issue is fixed

    so please do you have any other suggestion to fix the issue without disabling modsecurity

    best regards

    Plugin Contributor Ben Carlo

    (@hinampaksh)

    Hey @makmerghen,

    ModSecurity checks the data our builder sends out to the server and if anything checks, blocks the request. The line of code we sent makes it so the builder’s data gets some kind of encryption so ModSec doesn’t see it as it is, bypassing it.

    That would be the only way to make it work with ModSec.

    Do you mind sharing where you placed the line of code? Perhaps take a screenshot and upload it somewhere like imgur so we can check? ??

    Ben

    Thread Starter makmerghen

    (@makmerghen)

    thanks a lot
    you are right it was my mistake since I added the line at the end of the wp-config.php but after I added it above the line
    /* That’s all, stop editing! Happy publishing. */
    the problem was solved
    thanks a lot

Viewing 4 replies - 1 through 4 (of 4 total)
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