BUG. Thank You Page

  • Resolved rudipaul

    (@rudipaul)


    1 year, 4 months ago

    When the plugin is enabled, after the payment is processed by the payment gateway, the order status is set to “Processing”, but if you refresh the Thank you page (https://sitename/checkout/order-received/{odrer_number}}/?key=wc_order_7UUFZb9fI1sKn) from the user fronend side, the order status changes to “Pending payment”.
    If you deactivate the plugin, this bug disappears.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Niloy

    (@im_niloy)

    Hi @rudipaul ,

    Thank you for reporting this bug. We will attempt to recreate it on our development server and address it in our next release.

    Plugin Author Niloy

    (@im_niloy)

    Hello @rudipaul ,

    Based on your instructions, we attempted to replicate the error on our local server. However, the status has not been updated to “Pending Payment”.

    It’s possible that there could be an issue with your theme or another plugin causing a conflict.

    How to test for conflicts:

    The best way to determine if a theme and/or plugin is causing the issue is to:

    • Temporarily switch your theme to Twenty Twenty theme.
    • Try to reproduce the problem. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    • Temporarily deactivate all plugins except WooCommerce.
    • Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    • Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    If it does, it’s likely a conflict with your current theme or one of the plugins.

    I hope this information is helpful to you.

    Plugin Author Niloy

    (@im_niloy)

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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