Bug- Selecting BitPay channel goes straight to order complete page

  • My team is working on developing a WooCommerce site and we want to offer BitPay as a payment channel. However, whenever we select the BitPay option at checkout, we completely skip the actual payment when placing the order. It doesn’t seem to work with either the modal or redirect links.

    Thank you for all you do, and please let me know what other information we can provide. Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author BitPay

    (@bitpay)

    Hi there! Could you share your version of PHP, list of PHP extensions, version of WordPress, and WordPress plugins (with versions)? That will help us check this out for you.

    Thread Starter josn

    (@josn)

    Sure thing!

    PHP: 8.1
    WordPress: 6.3

    (Plugins)
    Gravity Perks: 2.3.2
    Gravity Forms: 2.7.7
    Admin Menu Editor Pro: 2.17
    Advanced Custom Fields PRO: 5.12
    BitPay Checkout for WooCommerce: 4.1.0
    BugHerd: 1.0.5
    Cart2cart: Magento to Woocommerce Plugin: 2.0.0
    Cart2Cart: Password Migration: 1.1
    GP Nested Forms: 1.0.13
    GP Populate Anything: 1.2.11
    Gravity PDF: 6.5.5
    Gravity Forms Advanced Post Creation Add-On: 1.3
    Gravity Forms Custom Javascript: 1.6.1
    IgniteWoo Updater: 3.0.4
    LitCommerce: 1.0.5 Log Emails: 1.4.0
    Lyell Total DB Pricing Update: 1.0
    Mailchimp for WooCommerce: 2.8.3
    Max Mega Menu – Pro Addon: 2.2.4
    Max Mega Menu: 3.2.2
    Members: 3.2.5
    Perfect Brands WooCommerce: 3.0.9
    PHC WooCommerce Orders Datepicker: 1.0
    Phone Orders for WooCommerce: 3.8.7
    Pinehurst – Qty: 1.0 Pinehurst – Migration: 1.0
    User Notes by Puri.io: 1.2.0
    Admin Order Modifier for WooCommerce: 1.0.4
    Redirection: 5.3.10
    Relevanssi Premium: 2.24.2
    Saved Addresses For WooCommerce: 2.9.0
    ShipWorks Connector: 5.0.7
    Side Cart WooCommerce: 2.2
    Smart Manager – WooCommerce Advanced Bulk Edit, Inventory Management & more…: 8.17.0 User Switching: 1.7.0
    WooCommerce Blocks: 10.3.0
    WooCommerce AvaTax: 1.16.0
    WooCommerce Deposits: 2.2.0
    Braintree for WooCommerce Payment Gateway: 3.0.6
    WooCommerce Google Analytics Pro: 2.0.11
    WooCommerce Phone Orders & Manual Orders: 3.3.1
    WooCommerce Precious Metal Discounts and Payment Fees: 2.1
    WooCommerce Precious Metals: 3.1
    WooCommerce Order Status Manager: 1.15.2
    WooCommerce PayPal Payments: 2.4.0
    WooCommerce Print Invoices/Packing Lists: 3.11.5 WooCommerce Product Search: 4.6.0
    WooCommerce Products Compare: 1.0.25 Sequential Order Numbers for
    WooCommerce: 1.9.7 WooCommerce Shipment Tracking: 1.7.1
    WooCommerce Signifyd Integration: 1.3.091622
    WooCommerce Twilio SMS Notifications: 1.16.2
    WooCommerce Wholesale Order Form: 2.1.1.1
    WooCommerce Wholesale Prices Premium: 1.30.1.1
    WooCommerce Wholesale Prices: 2.1.7 WooCommerce WishLists: 2.2.10 WooCommerce: 7.7.2
    Yoast SEO Premium: 18.5
    Yoast SEO: 20.8
    WP Crontrol: 1.15.2
    Yoast SEO: WooCommerce: 14.8
    Product Import Export for WooCommerce Add-on: 1.2.0
    Import Export for WooCommerce Wrapper: 1.1.9

    I don’t believe we are running any PHP extenstions.

    Plugin Author BitPay

    (@bitpay)

    Thank you so much, @josn. Looking at this list, we see that you’re running version 4.1.0 of the BitPay Checkout for WooCommerce plugin.

    Our first recommendation is that you upgrade the plugin to the latest version, 5.3.0 as the version you’re on is from July 2023 and is a legacy version. As of 5.0.0 it has been rewritten with various fixes and improvements.

    Regarding PHP extensions, some are installed by default, but it’s worth checking your server configuration. You can find the installed PHP extensions by using the PHP (or PHP-FPM) CLI with the -m flag. You will need the following:

    • bcmath or gmp
    • curl
    • iconv
    • json
    • openssl
    • reflection

    Please note that these are in addition to the PHP extensions required by WordPress.

    If the above doesn’t work, the next step would be to use a local or test environment to disable all plugins except WooCommerce and BitPay Checkout for WooCommerce, as well as any third-party themes. Then, test with just the bare minimum. If that’s successful, you can re-enable plugins one at a time, testing after each. This will help us understand if one of the other plugins you have installed may be interacting with the BitPay plugin.

    We look forward to hearing if this is helpful.

    Thanks again!

    • This reply was modified 1 year, 4 months ago by BitPay.
Viewing 3 replies - 1 through 3 (of 3 total)
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