Bug report: Logo not showing on mobile; and solution (for my case)

  • Resolved nobleknight

    (@nobleknight)


    2 years ago

    Hi.
    I just wanted to report a bug on GeneratePress theme (free version) regarding the display of logo on mobile, and how to resolve it:

    • WordPress version: 6.1.1.
    • GP version: 3.2.4 (free version).
    • Logo file format: SVG.

    When I upload the logo through “Customizer –> Site Identity –> Logo”, the logo shows in the preview but not in the real website front-end, showing a 404 image error.

    I tried all the steps provided in other threads:

    • reuploading the image file;
    • uploading an additional retina logo (even though it has nothing to do with the mobile issue, but I tried it!);
    • clearing the cache;
    • disabling the plugins;
    • changing the permalink structure;
    • renaming the .htaccess file and resaving the permalinks.

    but, none of these solutions worked.

    Then, I went to the customizer and tried to change any feature that can be related and it worked.

    Solution: I went to Customizer –> Layout –> Container –> changed the “Container Alignment” from “Text” to “Boxes”.

    That’s it; just wanted to report the bug and the solution that worked for me, for anyone who may be in the same situation as me.

Viewing 5 replies - 1 through 5 (of 5 total)
  • David

    (@diggeddy)

    Hi there,

    so what happens if you change the Layout back to Text ?

    Thread Starter nobleknight

    (@nobleknight)

    Yeah, you’re right David.

    It still works when I set the layout back to “Text”; so, it’s not really the feature, but maybe just the toggle on/off.

    David

    (@diggeddy)

    Its sounds like a caching issue , and a big enough change to the sites HTML ( which that Container option would cause ) burst those caches.

    Odd one… if it happens again and we can see the 404ing, more than happy to take a closer look.

    • This reply was modified 2 years ago by David.
    Thread Starter nobleknight

    (@nobleknight)

    Well; I cleared the cache of “WordPress Fastest Cache” plugin many times, as well as Cloudflare one; maybe that was not enough. Anyway, it can be a way now to solve this issue, even though it’s an indirect one!

    David

    (@diggeddy)

    If that works for you then great ??

Viewing 5 replies - 1 through 5 (of 5 total)
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