Bug: Plugin causes issues with Woocommerce Paypal Payments

  • Resolved forwarddigital

    (@forwarddigital)


    1 year, 9 months ago

    Hello, we tested out this plugin and found that it causes checkout issues with Woocommerce PayPal Plugin.

    Steps to reproduce:

    1. Install the latest Woocommerce version
    2. Install Woocommerce PayPal Payments
    3. Enable PayPal payments at Woocommerce Settings –> checkout (this is the newer PayPal payments and not PayPal Standard)
    4. Enable Pay with PayPal (the yellow button) on the checkout page
    5. Go to a product, add to cart and checkout using PayPal
    6. It will throw up an error “Could not retrieve order. This browser may not be supported. Please try again with a different browser”

    The issue is only fixed if the YayMail plugin is completely disabled. Can you please check if YayMail has any javascript that is interfering on the checkout page? This is rather odd behaviour.

    We tested this on two sites and can reproduce the same behaviour above – disabling YayMail Customizer resolves the issue.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter forwarddigital

    (@forwarddigital)

    Screenshots are attached: https://prnt.sc/MkOtOV-K25If

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @forwarddigital ,

    Thanks for bringing this report to us!

    Since you have reached out to our dev unit via our website support portal, please follow up there while we test the compatibilities between our plugin and that mentioned plugin, then update a fix.

    Kind regards,
    Bruce

    Thread Starter forwarddigital

    (@forwarddigital)

    Hi @ninjateamwp

    I have done a Google Meet with Mia to demonstrate the issue – whenever the plugin is enabled, PayPal Payments does not work properly. I have also sent the error logs to her and hope that your team will now have enough info to solve the issue.

    I really do like this plugin because of how easy it is to use it, but will have to disable it for now because we need to use PayPal for customer orders. I hope that your team will be able to resolve this issue.

    Thanks

    Plugin Support mialewp

    (@mialewp)

    Hi @forwarddigital ,

    Thank you! We are still working on that. I will let you know the result as soon as possible, please be patient.

    Best regards,
    Mia

Viewing 4 replies - 1 through 4 (of 4 total)
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