• sawtellcoach

    (@sawtellcoach)


    HELP!!!!….

    I can only partially logon to my website and when I do all tab, pages actually everything is not accessible. I either get a HTTP Error 500 or a blank white screen.
    I tried to update but unable.
    Can some please help???…
    It is so hard to get any direct help from WordPress…

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Clayton James

    (@claytonjames)

    Unfortunately, that’s going to be a tough one for anyone else to look at if it only happens after you attempt to log in. There can be quite a few reasons for 500 errors though. Some troubleshooting steps you can try:

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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