• Resolved kennetheyoung

    (@kennetheyoung)


    Bug in “Group” module related to “Upload Images”.
    I’m using your newish group feature and just discover that when I create a ‘2nd Pipe’ in my FORMinator form, and add a single image to the 2nd pipe form, there is no error message on adding (i.e. it appears to add) but when the emailed form is received, the 2nd Pipe image field is “EMPTY” (i.e. No link). There is a link to an image for the 1st pipe. So the ‘bug’ is somewhere around the Upload Image code related to the GROUP block after creating the 2nd Pipe on the form. 100% repeatable. Please let me know when you confirm and how quickly you can fix. Thanks! Ken

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @kennetheyoung,

    Maybe I’m missing the exact steps to replicate the issue, it works when tested on my test site. Could you please share the form export so that we could give a closer look regarding the bug stated?

    Please check the following doc on how to export a form:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

    You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

    Looking forward to your response.

    Kind Regards,
    Nithin

    Thread Starter kennetheyoung

    (@kennetheyoung)

    Hi Nithin,
    Here is a dropbox link to the form export:

    https://www.dropbox.com/s/v5vnr8140roekl5/forminator-new-work-order-form-export-20230223.txt?dl=0

    Note how the image upload block is INSIDE your GROUP block. If you ADD ANOTHER PIPE button after adding the 1ST PIPE, Drag and drop an image into BOTH the 1ST and 2ND pipe form, then SEND, when you check the FORM that is RECEIVED, there is NO LINK TO THE 2ND IMAGE - the space is empty in the email RECEIVED, but there IS a LINK to the FIRST IMAGE. 100% repeatable. I can make a video if needed if you still don't see the issue. Running latest WP, PHP 7.4x.

    When I reported this issue to your Sales team, the person there stated that the DEV TEAM was already aware of this bug. See email below:

    Hi Kenneth, This is Deisy from the Accounts & Billing team here at WPMU DEV. I hope you're doing great. Thanks for contacting us today and for sharing this bug report. After checking it, I can tell you that this has already been brought to the attention of our DevOps team. If you encounter another bug in the future remember that you can always use wp.org. Our developers are working on a fix but I'm afraid I don't have an estimated time of arrival yet. I hope that you've found this information to be useful and clarifying. Feel free to contact us at any time, as we're here to assist you 24/7. I wish you have a lovely day. Best regards!

    Ken
    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @kennetheyoung,

    Thanks for sharing the export. I can confirm the bug and can state our developers are already working on it. At the moment, there isn’t exact ETA on when we’ll have a bug fix but hoping it would be soon.

    Best Regards,

    Nithin

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @kennetheyoung

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional questions or problems.

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Bug in “Group” module related to “Upload Images”’ is closed to new replies.