Bug in date and others

Hi there,

In the frontend / list of calls the update date field and opening date appear equal dates (always the update date).

Yes, we are aware of this issue and will fix ASAP in future. Please do not use custom date format until then on Support Plus > Advanced Settings > Ticket List Setting.

As a suggestion to include features:
– It would be interesting if there was a field “open to X time” (“counter” shown for all status except “closed”)

Thank you for this suggestion, we’ll discuss it with our team and will update here.

There could be a way to extract larger reports such as average time between opening and closing tickets (separated by attendant)

Thank you for this suggestion. Soon we are releasing add-on for response time with many features including this.

Would it also be possible to integrate with user profile custom fields?
I currently use the cimy user extra field plugin

It is possible to integrate with any plugin but it is difficult to give integration for each plugin in any product. If you need to integrate the plugin, we do provide Paid Customization on affordable price if you are interested.

It is possible to integrate with any plugin but it is difficult to give integration for each plugin in any product. If you need to integrate the plugin, we do provide Paid Customization on affordable price if you are interested.

As for this, I can also give you a suggestion:

It could be done just by mapping a custom field (WPSupport) to a variable field / table of the database (from the user’s custom plugin).

For example, using a box field the user would select the DB table / field that has the custom information per user that you want to integrate.

It would be a little complex to implement, but in the long run this would be very quiet to maintain, and may even be a native option, as they require greater knowledge, the payment would be in the configuration accessory, not in the product itself.

Tks!

Hi again,

Thank you for your suggestion. I think very small number of users have knowledge about database or programming using WordPress and giving such feature will confuse them resulting in increased number of tickets for us.
Also number of people who ask such integration is also very small in number.

So honestly, I think we can invest this time to develop some priority features and fixes. Anyone want such integration, we can give it customized for that specific need. This will also raise some funds for us to continue improving this plugin further.