Bug in 3.11.1, Video Widget, Safari

  • Hi there,

    unfortunately there is a bug in Elementor Version 3.11.1 regarding the video widget in Safari as already described below by user “robotheater”.

    The embedded video heights are not shown correctly in Safari after updating to 3.11.1 (Vimeo: about 50% of initial height, YouTube: about 10% of initial height). Other browsers (I also tested Chrome, Opera) still show the videos correctly.

    We had to revert to 3.10.2 because of this issue. As this is unfortunately not the first time that an Elementor update contains a Safari bug, we would also like to kindly ask the Elementor dev team to test more in Safari before releasing updates.

    Pls let us know as soon as this is fixed!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    kindly send me a link to your site.

    Thread Starter adalov

    (@adalov)

    Hi,

    please open the link in Safari to view the bug: https://tinyurl.com/ycj9xn4u

    Also, and I am sorry that I have to say this again: It is rather annoying that the Elementor team does not even take a look at reported bugs if users / customers do not provide links to websites right away. In this case, the video widget error can easily be reproduced on any site and I would expect Elementor support and dev teams to check that proactively and not slow down support and final solutions by always just asking for a link instead of working on the issue.

    By the way, please understand that we also have customers and can not just leave the bugs on our client’s websites visible for anyone (and Elementor) but we revert to a bug-free version and then what is the use of a link for the Elementor team?

    As much as I would like you to provide a quick fix of the bug in version 3.11.1 (persisting through 3.11.2), I would also like Elementor to overthink their support routines.

    Please send me an answer to both issues, the bug AND the support problem. Thank you!

    Same problem with video in Firefox.
    Thank you

    Thread Starter adalov

    (@adalov)

    @lukiano880 welcome, as written above, rolling back to 3.10.2 solves the issue temporarily while waiting for a bug fix by the Elementor dev team. Support seems to have taken a day off today ??

    Hope that rollback to 3.10.2 worked for you in Firefox as well. Good luck!

    Thread Starter adalov

    (@adalov)

    Hello Elementor,

    this topic is still not resolved! Please get back with an answer soon.

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
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