Bug HTML tag

  • Hello,
    When a user download a file, we receive a confirmation e-mail with clients informations (name, society etc..)
    In this message I have:
    Société : ***
    Prénom : ***
    Nom : ***
    E-mail : e-mailThe downloaded file name(s):

    The part “emailThe” is in one word, so the link of the e-mail applies to all of it. I don’t know if I can correct it on my side or if it’s a bug?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @marlene226,

    Thanks for reaching out. We are not sure if we are understanding the issue you are experiencing correctly. Are you stating that the link in the email is invalid because it attaches “E-mailTHe” before the link? Also if you could provide us with the following just to verify the plugin is configured correctly? Could you maybe provide more info such as the URLS that are experiencing issues?

    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    2. Shortcode and a URL showing the Contact Form 7 working successfully
    3. Shortcode and a URL showing the Email Before Download failing/succeeding

    Thread Starter marlene226

    (@marlene226)

    Hello,
    Yes, the link in the e-mail is invalid because “EmailThe” is attached.
    I think this part is included automatically in the plugin because I can’t find any personalization for this confirmation e-mail (so the shortcode you asked doesn’t match with this e-mail).

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @marlene226,

    Can you give us the URL to the website where the plugin resides? That way we can also test it and investigate further.

    Thread Starter marlene226

    (@marlene226)

    Hello,
    This is the URL : https://www.prescom.fr/en/documentations/
    Thanks,

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @marlene226,

    Are you using a plugin for receiving a confirmation e-mail with client information (name, society etc..)? Because EBD does not send a confirmation email with the following details? Asking this question to possibly determine if that is causing the issue.

    Thread Starter marlene226

    (@marlene226)

    Hello,
    Thanks for your answer. Ok, I thought the confirmation was sent from EBD. I don’t know which plugin send this because I can’t find any option in the following: contact form 7 and download monitor.Do you have an idea?

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hello @marlene226,

    Sorry, but since it is not coming from our plugin we cannot be positive. I would suggest maybe reaching out to CF7 and the Download monitor and asking about a confirmation email being sent. If you have any other questions in regards to our plugin please let us know.

Viewing 7 replies - 1 through 7 (of 7 total)
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