• Resolved mecha79400

    (@mecha79400)


    hi every one
    sometimes customers could buy variable products without their variations selected.
    it is something odd. i dont know how it is possible.
    is any one facing this problem ? or may know the reason?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @mecha79400,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with customers being able to purchase variable products without selecting any variations.

    Without variations selected the products cannot be added to cart in WooCommerce.

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter mecha79400

    (@mecha79400)

    @stuartduff
    Hi again
    The issue has been identified and fixed in last published version of woocommerce 4.7.1
    Thank You again

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @mecha79400,

    It seems that the issue which was resolved seemed to only occur when using a direct product link for a product like this example yourdomain.com/?add-to-cart.

    https://github.com/woocommerce/woocommerce/issues/28179

    If this has resolved the behaviour for you which you were experiencing that’s great ??

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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