Bug checkbox optional

  • devanirreolon

    (@devanirreolon)


    3 years ago

    Hello,
    First, I would like to thank you for the plugin feature, very useful. Congratulations.

    I’m using optional products and I would like it not to be checked automatically, for that, I leave the minimum amount without any value, so far everything is ok. On the front end it shows correctly.

    see the image
    https://imgbox.com/drOjMupr
    https://imgbox.com/YUhdyGdL

    On the frontend.
    When checking the optional products that I want, by clicking on the checkbox, it does not add the values ??of the products to the final price and if I check the optional products it does not add the items to the cart.

    It only works if the quantity of items is changed from 2 to 1, and when I check the checkbox again, it counts in the total value of the product and adds it to the cart.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @devanirreolon ,

    Please help me check the Inventory tab of that individual product to see if you have enabled Sold Individually option or not? When this option is enabled, customers can only purchase 1 unit of the item per order. That might cause this issue.

    It would be best if you could please provide us with a link to your published composite product so that I can check it from the front end.

    Best regards.

    Thread Starter devanirreolon

    (@devanirreolon)

    Thanks for the answer.

    On the products, this individual sales option that you mentioned is not marked.

    see the link
    https://www.editoravoo.com.br/produto/inscricao-a-bordo-teste/

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @devanirreolon ,

    I’ve got your issue now. This might be triggered by a conflict with something on your site.

    When I tried to increase the quantity and add the composite to the cart, I didn’t encounter the mentioned issue if I first increase the required component’s quantity. However, the subtotal price in cart is slightly different from that of the composite page.

    You can see my video here for more information: https://www.screencast.com/t/eTWLYH6E

    If possible, you can kindly contact us at wpc.ticksy.com. Our developers might request to access the admin backend area of your site to help you check it out and fix this for you.

    Best regards.

    Thread Starter devanirreolon

    (@devanirreolon)

    Thanks for the feedback.

    See the video I recorded.

    When loading the page, it already pre-defines the quantity 1 of the optional products..

    When I mark the product, it doesn’t count the total value of the product and when I add the product to the cart it doesn’t add the items I marked to be added.`

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @devanirreolon ,

    I think for your case, we might need to access the backend admin area to help you investigate and fix this.

    If you are okay with that, you can kindly contact our Support Forum at wpc.ticksy.com and provide your credentials. This is a public forum so we might not be able to do that here.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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