BUG – Cancelling PayPal recurring payments does not cancel subscription

Following.

Hi @bigfig1,

Thank you for using Paid Memberships Pro. I’m sorry for the inconvenience caused by this.

We are trying to figure this issue out and I have added it to our development schedule. Right now the more information we have about users experiencing this problem will help us find the fault and resolve it quicker.

Please can you let us know the following:

* Who is your hosting provider?
* WordPress and PHP version?
* What PayPal flavor are you using for Paid Memberships Pro?
* What version of Paid Memberships Pro are you using?
* What Paid Memberships Pro Add Ons are you using?
* Do you have any custom code running on your site?

You may work through the following guide to ensure everything is setup correctly, please do not skip any steps and ensure each step is returning the required results – https://www.paidmembershipspro.com/troubleshooting-paypal-ipn-issues-with-paypal-express-paypal-standard-or-paypal-website-payments-pro/

This will help us recreate the issue and figure things out, I’m really sorry for the inconvenience caused.

I can tell that it was finally solved at my side last week with the last versions.

I’m using:
Host: Sitesground
Wordpress 5.0.3 with PHP 7.1.26
Paid Memberships Pro – 2.0.4 with Paypal Express
Paid Memberships Pro – Auto-Renewal Checkbox – 0.2.6
Paid Memberships Pro – Failed Payment Limit Add On – 0.2
Paid Memberships Pro – Subscription Check Add On – 0.2
And I had some Custom Code too.

Hope my info can help too.

Thank you. Glad to hear your issue is resolved.
I have fixed my issue too.

An old plugin had created a PayPal Notification URL which needed overwriting manually.
The standard PMPro advice is not set the IPN URL (https://www.paidmembershipspro.com/setting-setting-ipn-urls-paypal/), but in this instance setting it was necessary.

Also, in PayPal Instant Payment Notification (IPN) settings, it was necessary to check ‘Receive IPN messages (Enabled)’, rather than ‘Do not receive IPN messages (Disabled)’ as advised in https://www.paidmembershipspro.com/setting-setting-ipn-urls-paypal/.

This fixed it.
All seems to be working ok now.