Dear @vanillalyricsdistribution,
Thank you for the topic.
I am sorry for the problem you are experiencing.
I want to mention, that our Development Team needs more information (like the CSV file, error.log file, etc.) for further investigation of your case.
As the feature is available in the Pro version of the plugin, please contact us via this form for premium support and further investigation of your case. Our customer care specialists will check and provide a solution to the problem as soon as possible.
Commercial products are not supported in these forums.
Thank you.
