Bucket does not exist error for Amazon S3

  • Resolved toddheitner

    (@toddheitner)


    1 year, 4 months ago

    I had a backup set up that was working, but at some point I started getting an error that says that S3 bucket does not exist. It does. I tried creating a new user and made sure permissions were correct. The BackWPup plugin lets me select the bucket from a drop-down list, so the connection has to be working. But still, the backup doesn’t work. It still says the bucket does not exist.

    Any suggestions?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @toddheitner

    Could you please make sure that BWU has enough permission to backup to AWS S3?

    The recommended permission by the community you can take a look here, also in case it still does not work, could you give us a screenshot of the job config?

    Thank you!

    Hi there!

    Maybe I have the same problem. My backups to Amazon S3 have stopped working since October 12, 2023. It just says
    [15-Nov-2023 9:33:01 PM] ERROR: Backup cannot be transferred to Amazon S3! (0)
    [15-Nov-2023 9:33:01 PM] Deleted a file in S3 bucket.
    [15-Nov-2023 9:33:01 PM] ERROR: Job finished with errors in 11511 seconds. To ensure correct execution, you must correct the errors.

    I haven’t changed anything in the settings in WordPress or on Amazon.

    Here the full log (in german):

    [INFO] BackWPup 4.0.1; A project of WP Media
    [INFO] WordPress 6.3.2 auf https://www.memento-trauerkarten.de/
    [INFO] Log-Level: Normal (übersetzt)
    [INFO] BackWPup-Auftrag: BackUp-Amazon
    [INFO] Logfile ist: backwpup_log_af52aa_2023-11-15_18-21-10.html
    [INFO] Backup-Datei ist: 2023-11-15_18-21-10_MNNMGOJC03_UVNMGOMM03_3JNMGOLL03.zip
    [15-Nov-2023 18:21:10] 1. Versuche, die Datenbank zu sichern …
    [15-Nov-2023 18:21:10] Mit Datenbank wp-memento-trauerkarten auf localhost verbunden
    [15-Nov-2023 18:21:42] Datenbank-Backup ?wp-memento-trauerkarten.sql“ mit 810,14 MB zur Backup-Datei-Liste hinzugefügt
    [15-Nov-2023 18:21:42] Datenbank-Backup fertig!
    [15-Nov-2023 18:21:44] 1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen …
    [15-Nov-2023 18:21:44] ?wp-config.php“ zur Backup-Datei-Liste hinzugefügt
    [15-Nov-2023 18:21:44] 5660 Verzeichnisse zu sichern.
    [15-Nov-2023 18:21:44] 1. Versuche, eine Liste der installierten Plugins zu erstellen …
    [15-Nov-2023 18:21:44] Die Datei mit der Plugin-Liste ?Memento-Trauerkarten.pluginlist.2023-11-15.txt“ mit 4,38 kB zur Backup-Datei-Liste hinzugefügt.
    [15-Nov-2023 18:21:44] 1. Versuche, eine Manifest-Datei zu generieren …
    [15-Nov-2023 18:21:44] Die Datei manifest.json mit 4,92 kB wurde zur Backup-Datei-Liste hinzugefügt.
    [15-Nov-2023 18:21:44] 1. Versuche, Backup zu erstellen …
    [15-Nov-2023 18:21:44] Komprimiere Dateien als ZipArchive. Bitte haben Sie einen Moment Geduld.
    [15-Nov-2023 21:29:00] Backup wurde erstellt.
    [15-Nov-2023 21:29:00] Archivgr??e ist 5,16 GB.
    [15-Nov-2023 21:29:00] 66469 Dateien mit 6,87 GB im Archiv.
    [15-Nov-2023 21:29:02] 1. Versuche, ein Backup zum S3-Service zu senden …
    [15-Nov-2023 21:29:03] Verbunden zum S3 Bucket ?memwoo-backup“ in eu-central-1
    [15-Nov-2023 21:29:03] Prüfe auf nicht abgebrochene, mehrteilige Uploads …
    [15-Nov-2023 21:29:03] Upload zum S3 Service begonnen …
    [15-Nov-2023 21:33:01] FEHLER: Backup kann nicht zu Amazon S3 übertragen werden! (0)
    [15-Nov-2023 21:33:01] Eine Datei im S3-Bucket gel?scht.
    [15-Nov-2023 21:33:01] FEHLER: Job mit Fehlern beendet in 11511 Sekunden. Um eine korrekte Ausführung zu gew?hrleisten, müssen Sie die Fehler beheben.

    As an addition: On Amazon S3 it looks as if a current file was uploaded. The file has approximately the specified size and the current date.

    Any news on that?

    Thread Starter toddheitner

    (@toddheitner)

    I can say that the user I’m using for the backups has full access on Amazon S3.

    I too have had the same error for a few days

    Plugin Support happyAnt

    (@duongcuong96)

    @toddheitner @hedo @mojoclub

    hmm, that’s strange since I couldn’t reproduce the issue, all backups to S3 went fine for me.

    Here is my configuration:

    View post on imgur.com

    There is a possibility of plugin conflict, i would suggest install Health Check plugin then enable only BackWPUp in troubleshooting mode and run the job again.

    I have the exact same configuration. Full access on S3.
    Obviously it can connect to S3. The old backup will also be deleted. still there is an error message. I don’t know what to do anymore.

    [Dec 12, 2023 6:31:58 PM] 67549 files of 7.06GB in archive.
    [12-Dec-2023 6:32:00 PM] 1. Trying to send a backup to S3 service…
    [Dec 12, 2023 6:32:03 PM] Connected to S3 bucket “memwoo-backup” in eu-central-1
    [Dec 12, 2023 6:32:03 PM] Check for non-aborted, multi-part uploads…
    [Dec 12, 2023 6:32:03 p.m.] Upload to S3 service started…
    [Dec 12, 2023 6:35:33 p.m.] ERROR: Backup cannot be transferred to Amazon S3! (0)
    [Dec 12, 2023 6:35:33 PM] Deleted a file in S3 bucket.
    [Dec 12, 2023 6:35:33 PM] ERROR: Job finished with errors in 12518 seconds. To ensure correct execution, you must correct the errors.

    Thread Starter toddheitner

    (@toddheitner)

    Yes, those are the same settings I’m using. I took your suggestion and installed the Health Check plugin and enabled only the BackWPup plugin and tried running it again, and the exact same thing happens. It still says the bucket does not exist.

    Might be related. All S3 backups have been failing for me for the last couple of weeks. I see this when I open the job settings.

    https://pasteboard.co/G9O1SAkQI1Ra.png

    An error of type E_ERROR was caused in line 61 of the file /home/example.com/public_html/wp-content/plugins/code-snippets-pro/vendor/guzzlehttp/guzzle/src/functions.php. Error message: Uncaught Error: Call to undefined method GuzzleHttpUtils::chooseHandler() in /home/example.com/public_html/wp-content/plugins/code-snippets-pro/vendor/guzzlehttp/guzzle/src/functions.php:61
Stack trace:
#0 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/guzzlehttp/guzzle/src/HandlerStack.php(42): GuzzleHttpchoose_handler()
#1 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/guzzlehttp/guzzle/src/Client.php(65): GuzzleHttpHandlerStack::create()
#2 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/Handler/GuzzleV6/GuzzleHandler.php(26): GuzzleHttpClient->__construct()
#3 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/functions.php(279): AwsHandlerGuzzleV6GuzzleHandler->__construct()
#4 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/ClientResolver.php(776): Awsdefault_http_handler()
#5 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/ClientResolver.php(324): AwsClientResolver::_default_handler()
#6 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/AwsClient.php(199): AwsClientResolver->resolve()
#7 /home/example.com/public_html/wp-content/plugins/backwpup/vendor/aws/aws-sdk-php/src/S3/S3Client.php(355): AwsAwsClient->__construct()
#8 /home/example.com/public_html/wp-content/plugins/backwpup/inc/class-s3-destination.php(291): AwsS3S3Client->__construct()
#9 /home/example.com/public_html/wp-content/plugins/backwpup/inc/class-destination-s3.php(497): BackWPup_S3_Destination->client()
#10 /home/example.com/public_html/wp-content/plugins/backwpup/inc/class-destination-s3.php(301): BackWPup_Destination_S3->edit_ajax()
#11 /home/example.com/public_html/wp-content/plugins/backwpup/inc/class-page-editjob.php(845): BackWPup_Destination_S3->edit_tab()
#12 /home/example.com/public_html/wp-includes/class-wp-hook.php(324): BackWPup_Page_Editjob::page()
#13 /home/example.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#14 /home/example.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#15 /home/example.com/public_html/wp-admin/admin.php(259): do_action()
#16 {main}
  thrown
    Thread Starter toddheitner

    (@toddheitner)

    @duongcuong96 – any update on this?

    I would also like to solve the problem and I can’t (on just one site) upload the backups. Same user and same credentials on other sites works.

    Thread Starter toddheitner

    (@toddheitner)

    Still waiting on a resolution for this.

    Plugin Support happyAnt

    (@duongcuong96)

    @toddheitner did you tried the same settings but in difference enviroment? like in your local machine or another hosting?

    Also what is your server info? could you please share it to us in BackWPUp -> settings -> infomation tab?

    Thank you!

    Thread Starter toddheitner

    (@toddheitner)

    Since 4 months went by with no response, I gave up and uninstalled the plugin and am using a different one now, which is working well.

Viewing 15 replies - 1 through 15 (of 15 total)
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