Browser timouts website after watching video/selecting it

  • Hi!

    This is an ongoing issue that I’m experiencing with my websites. I manage an adult website were I upload videos. So after someone or I watch one of the videos it frozes completely the website and doesn’t let me enter after 6 – 11 minutes (Taken time with a stopwatch). However, If I switch to a different browser it let me access to the website with no issues to the website but if I see a different video or the same one, the issue keeps happening and time me out.

    Also, the same issue happens when I just click on the file of the video to upload it to the post (On the Add Media). Shows up the following error message:

    Connection lost. Saving has been disabled until you are reconnected. This post is being backed up in your browser, just in case.

    I do not know if this is an issue with the plugin or with any compatibility with the server. This is a very good plug-in so I really do not want to remove it. I really appreciate the assistance.

    Thanks.

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  • Plugin Author Kyle Gilman

    (@kylegilman)

    You can test this it out by disabling the Videopack plugin and embedding a video on your site some other way, and also uploading a video file with Videopack disabled. If the problem continues, disable other plugins until you find the culprit. It’s also possible that your theme is causing the problem, so try switching to a different theme as well.

    Since your website is freezing after an interaction, that problem is almost certainly a JavaScript error. Take a look at the developer console in your browser and see if there are any specific errors that might point you in the right direction.

Viewing 1 replies (of 1 total)
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