Browser back button accesses gallery image before previous page

  • Resolved proctorcharlie

    (@proctorcharlie)


    5 months, 4 weeks ago

    when a Firefox or a Chrome user selects one of the hyperlinked tiles and then selects the browser back button to return to this page. This problem was confirmed by a help desk person a few weeks ago. You will note on the attached screen shot, that on the Edit Gallery page, it shows the “File URL” link at the top of the panel, and the “Link URL” at the bottom. When the user selects the tile it works as expected and the target (which is normally a post, not a page on my website) is displayed. (Well, not quite as expected as the image is usually flashed across the page first.) When the user selects the browser back button, WordPress displayes the image instead of redisplaying this page. If the user closes the image using the X in the top right corner, then this page does display as expected. I believe you will find that the intervening URL is the “File URL”.

    The page I need help with: [log in to see the link]

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  • Plugin Support elviiso

    (@elviiso)

    Hi @proctorcharlie

    It looks like links to the screenshot you mentioned wasn’t attached/added to the initial message, and for the page you shared, we’re unable to access it directly as we don’t have admin access to your WordPress dashboard.

    To help us investigate further, could you please share a published page where this issue is occurring? If the site is still under development or maintenance and a published page isn’t available at the moment, you could either create a video recording or share the screenshots you mentioned earlier.

    We’ll review the information and provide further assistance. Thanks!

    Kind regards,
    Elvis

    Plugin Support elviiso

    (@elviiso)

    Hi @proctorcharlie

    We haven’t heard from you in a while, so we presume the problem has been resolved and we’re closing this support ticket.

    If you are still experiencing the problem, then please open a new support ticket.

    Regards,
    Elvis.

Viewing 2 replies - 1 through 2 (of 2 total)
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