Brought down my WordPress

Howdy Jay,

Sorry about the trouble you had with the update – if you also have the companion exporter installed, that was actually the cause of the crash and has been fixed, so if you update it also you should be good to go.

Hi,

Thank you for getting back to me. So should I update the exporter first or deactivate it? I ask this because when I did the awesome survey upgrade this morning the exported was active and I couldn’t do anything after it.

Also, what items are part of the upgrade? Everything seems to work currently except the export results to CSV.

Thank you,
Jay

Hi Will,

I didn’t hear back from you and we have a huge survey that kicks off on Mon so I gave something a try and thought I’d post what I did in case anyone else runs into the issue that I did.

Before you update the Awesome Surveys plugins
1. Do an entire backup of your site (files & database)
2. DEACTIVATE the “Export to CSV for Awesome Surveys” plugin.
3. Update the “Awesome Surveys” plugin.
4. Verify your surveys still work.
5. When all is good go ahead and activate the “Export to CSV for Awesome Surveys”

Happy surveying.

I’m stickying this post because I want to draw as much attention to this as possible, especially as I am about to roll out a new update.

If you are using the companion CSV export plugin, please either update it to version 0.4 or de-activate it before updating Awesome Surveys.

If you have the white screen of death, access your file system either via ftp or your cpanel file manager and delete wp-content/plugins/awesome-surveys-export-csv/ and that should get you sorted.

If the deleting of the “Export to CSV for Awesome Surveys” plugin doesn’t work they can always due a restore to the backup. Always good to have a backup on hand cause yo never know when you’ll need it.

Thanks for the great plugin.