Broken website, scam plugin

Hello @nboliver

Thank you for taking the time to share your feedback. We are very sorry to hear that you had a negative experience with our plugin.

We understand how frustrating it must be to encounter such issues, and we want to help resolve them.

If your site was broken, it could be due to a conflict with another plugin, theme, or even custom modifications on your website. Чтобы понять, в чем именно проблема, нам необходимы более конкретные данные, такие как скриншоты, сообщения об ошибках в консоли, или описание, какие страницы были сломаны. Без этих данных определить причину проблемы невозможно. As one of the possible options, try to disable the The Real Person option and check the result.

Наши специалисты по поддержке готовы помочь вам устранить любые конфликты или другие проблемы, которые могли возникнуть.

Please contact our support team at https://cleantalk.org/my/support/open, and we will do our best to assist you and improve your experience.

Best regards,

To understand what exactly the problem is, we need more specific data, such as screenshots, console error messages, or a description of which pages were broken. Without this data, it is impossible to determine the cause of the problem. As one of the possible options, try to disable the The Real Person option and check the result.

Our support specialists are ready to help you resolve any conflicts or other issues that may have arisen.

Every page of the wp admin is broken after installing the plugin. On the plugin admin page, there is this console error:

cleantalk-admin-settings-page.js:421 Uncaught TypeError: Cannot read properties of null (reading 'addEventListener')
    at HTMLDocument.<anonymous> (cleantalk-admin-settings-page.js:421:63)
    at i (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:27362)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:28121)
    at Function.ready (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:29914)
    at HTMLDocument.J (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:30276)
(anonymous) @ cleantalk-admin-settings-page.js:421
i @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
fireWith @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
ready @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
J @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2cleantalk-admin-settings-page.js:421 Uncaught TypeError: Cannot read properties of null (reading 'addEventListener')
    at HTMLDocument.<anonymous> (cleantalk-admin-settings-page.js:421:63)
    at i (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:27362)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:28121)
    at Function.ready (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:29914)
    at HTMLDocument.J (load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2:30276)
(anonymous) @ cleantalk-admin-settings-page.js:421
i @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
fireWith @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
ready @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2
J @ load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload&ver=4.8.25:2

Thank you for your feedback.

We have released a new version of the CleanTalk plugin. It should fix the issue. Please, re-install it by following this guide:
https://cleantalk.org/help/update-wordpress

Then clear your website cache. Make sure that the website cache is 24 hours or less.

Did it help?

I am not able to access any pages of wp admin because the plugin broke them, so I can’t update the plugin by following the guide.

• This reply was modified 5 days, 17 hours ago by nboliver.

You can disable the plugin by deleting its folder by FTP or Hosting Panel:

WEBSITE_ROOT/wp-content/plugins/cleantalk-spam-protect

Did it help?

• This reply was modified 5 days, 7 hours ago by sergecleantalk.