Broken Product — look elsewhere

  • azolotusky

    (@azolotusky)


    6 years ago

    Not at all surprised to see WordPress has banned this plugin for a “Guideline Violation.”

    The PluginHive Multi-Carrier Shipping plugin is broken. We bought the full, paid version, but the product they’re selling has multiple, critical failures in calculating domestic and international shipping.

    The features are excellent — it does all that you would want from a multi-carrier shipping plugin, except… calculate shipping correctly. For months now, we have found bug after bug where the multi-carrier plugin fails to render any shipping information for the UK, then it was Canada, then Ireland, incorrect shipping values for the US, etc. (These are all documented, critical issues we’ve had to bring to their tech support over the last two months, and we are only using USPS and FedEx — if you’re using more carriers, expect more issues.)

    Their tech-support is responsive, and they will fix the issue you bring them, however they will not test the rest of the product. If you’d like to buy the privilege of becoming a product tester for PluginHive, then this is the plugin to get. If however you actually need a product that will provide accurate domestic and international shipping rates for your business site, you (and we) need to look elsewhere.

    Oh, and after selling you a product that does not do what you paid for it to do, and you’ve wasted months setting it up and volleying issues with their tech support, they will tell you company policy is to not offer refunds after 30 days. Perfect.

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