Hi @shivadip_b,
I want to take a moment to apologize for the trouble. While support is definitely something we pride ourselves with, it’s clear that we missed the mark with you. We will own up to that and once again, we apologize.
With this in mind, I would like to address some things that I believe are worth clarifying.
Re. the plugin effects not working. For the sake of context, the issue is with the ‘loading effects’, the rest of the features are working fine. We put a lot of work into stopping bugs from entering production and work just as hard at cleaning up those that do manage to get through our testing and quality checks. But sometimes some still manage to slip past us – we’re only humans after all.
The bug you are mentioning is one we are aware of and we are working on it. We would never intentionally overlook a bug (or as you put it ‘did not bother to solve my problem’) and are more than willing to fix it. However, please understand that we are a small team fixing bugs and releasing updates takes time.
Again, please accept my deepest apologies. Thank you for your review.
Respectfully,
Mihaela
