Broken on mobile

Hi @lukasash,

Possibly the cookie blocker prevents a script from loading. Does the issue go away when you disable the cookie blocker in complianz/settings?

If so, you can try disabling the integrations one by one to see if it’s a specific integration.

Hi @lukasash,

Did you try @rogierlankhorst ‘s solution? We would be happy to get you up and running again.

Thanks.

Regards,
Leon

Hi @leonwimmenhoeve,
thanks for your reply. I still have this issue. I have disabled the cookie blocker but it’s still there. Also interesting is, the cookie banner doesn’t show up on mobile.
On desktop, everything is fine, all animations show up.

Best,
Lukas

• This reply was modified 5 years ago by lukasash.
• This reply was modified 5 years ago by lukasash.
• This reply was modified 5 years ago by lukasash.

@rogierlankhorst Didn’t work for me unfortunately. I do not have any integrations active.

As you don’t have the plugin active currently, I can’t check what the problem is. Based on your description, my best guess is that you have a jquery conflict on mobile, preventing the plugin to work. As there is no known issue with mobile, it has to be a specific configuration on your site that causes this.

@rogierlankhorst okay thanks, I have activated the plugin now. I deactivated it because how I mentioned it screwed up my mobile view and I don’t want people to see it.
I can also give you my wordpress login if you would like to check on backend. Ty in advance

Hi @lukasash,

I have just tested your site through browserstack on iphone 11 safari and chrome, iphone 8 safari and chrome, Samsung galaxy s10 and s11. I don’t see any issues.

Did you try clearing the browser cache, or someone else’s phone?

What phone and browser do you see the issue with?

@rogierlankhorst thanks for getting back to me that quickly. I am using 12.1.2 iOS on an iPhone 6s with the standard Safari browser. Will delete my cache later and let you know if it changed anything.

@rogierlankhorst Quick update. I updated to newest iOS, cleared my cache, issue still persists on Safari. Can you please try to replicate this error with Safari Browser. Thanks in advance

Hi @lukasash,

I am sorry to hear that the problem persists on your device. Personally I also have an iPhone 6s and I just visited your page via Safari. All animations and images seem to be working as expected. I also ran some extra tests via Browserstack (android and iOS) and I can’t seem to replicate the issue you are describing.

Could this be an issue isolated to your device (for unknown reasons)? Maybe ask colleagues or friends to have a look at your site?

Kind regards,
Leon

Hi @leonwimmenhoeve Hi @rogierlankhorst
I would like to inform you that I have found a solution to this problem.
In iphone settings there is an option to disallow pop-ups. I had this option on enabled, and this blocked the cookie banner.
I disabled it, and now everything works perfectly.

Thanks for your help and the great work you are doing.

Best,
Lukas

@lukasash

Thank you for the update, glad to hear that you found out what was causing this!

Regards