broken links to images

  • Resolved pix33

    (@pix33)


    5 years, 5 months ago

    I’m using the nextgen gallery plugin for years without any problem. But now, when
    I create a new gallery, upload pictures, I can’t see them in “gallery > manage galleries”, only icons for broken links show up. The uploaded images and thumbnails are stored in the folder “wp-content/gallery”, as usual.

    I made a copy of the site with duplicator, reinstalled the copy on the same server, then the images and thumbnails were back. But if I create a new gallery and upload pictures, the problem described before comes up again: broken links.

    I am using genesis framwork with minimal pro theme. I tried also twenty nineteen, same as minimal pro.

    For testing I copied the site-copy to another server. There everything works, the older galleries have thumbnails and pictures, new galleries too, everything is as it should be.

    The problem obviously only exists on one server (OLM cloud hosting). There is enough space, php 7.3 is active, wordpress and nextgen-gallery-plugin are the newest versions (3.2.19 and 5.2.4).

    What could that be?

    ————
    Site Details
    When contacting support, consider copying and pasting this information in your support request. It helps us troubleshoot more quickly.
    Server Settings
    ? Operating System : Linux?(64?Bit)
    ? Server : Apache
    ? Memory usage : 44.3 MByte
    ? MYSQL Version : 5.6.45
    ? SQL Mode : NO_ENGINE_SUBSTITUTION
    ? PHP Version : 7.3.11
    ? PHP Safe Mode : Off
    ? PHP Allow URL fopen : On
    ? PHP Memory Limit : 256
    ? PHP Max Upload Size : 2M
    ? PHP Max Post Size : 8M
    ? PCRE Backtracking Limit : 1000000
    ? PHP Max Script Execute Time : 30s
    ? PHP Exif support : Yes (V7.3.)
    ? PHP IPTC support : Yes
    ? PHP XML support : Yes
    Graphic Library
    ? GD Version : bundled (2.1.0 compatible)
    ? FreeType Support : Yes
    ? FreeType Linkage : with freetype
    ? GIF Read Support : Yes
    ? GIF Create Support : Yes
    ? JPEG Support : Yes
    ? PNG Support : Yes
    ? WBMP Support : Yes
    ? XPM Support : Yes
    ? XBM Support : Yes
    ? WebP Support : Yes
    ? BMP Support : Yes
    ? JIS-mapped Japanese Font Support : No

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi @pix33,

    We are happy to help.
    Is it possible for you to adjust these variables in your server?

    PHP Max Upload Size : 2M
    PHP Max Post Size : 8M

    To

    PHP Max Upload Size : 30M
    PHP Max Post Size : 30M

    30MB or larger

    More information about our requiriments
    https://www.imagely.com/docs/requirements/

    Thread Starter pix33

    (@pix33)

    Hi Gabyimagely

    Both sizes now have 40 MB, but same thing, no success

    Server Settings

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 44.3 MByte
    MYSQL Version : 5.6.45
    SQL Mode : NO_ENGINE_SUBSTITUTION
    PHP Version : 7.3.11
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 192
    PHP Max Upload Size : 40M
    PHP Max Post Size : 40M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes (V7.3.)
    PHP IPTC support : Yes
    PHP XML support : Yes

    Graphic Library

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : Yes
    XBM Support : Yes
    WebP Support : Yes
    BMP Support : Yes
    JIS-mapped Japanese Font Support : No

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Thanks for the Server’s details. These are looking fine so far from what I see.
    Sometimes, uploading high quality and resolution images may be challenging since it implies creating new images ( at least 2 other images for each originally uploaded one )

    To start debugging, please upload any of your images that are failing be correctly uploaded to NextGen to WordPress Media and take a look if WP Media will create a thumbnail for that image.

    Please let us know about your results

    Thread Starter pix33

    (@pix33)

    Yes, wp-media creates a thumbnail, nextgen-gallery too, btw

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Sorry but you’ve initilaly mentioned that there was a problem with new uploaded gallery thumbnails:

    I create a new gallery, upload pictures, I can’t see them in “gallery > manage galleries”, only icons for broken links show up. The uploaded images and thumbnails are stored in the folder “wp-content/gallery”, as usual.

    Can you verify to ensure that the gallery path is correctly specified in “Gallery -> Other Options -> Image Options”? It should be set to “wp-content/galleries” by default

    Thread Starter pix33

    (@pix33)

    hello mihai

    for me the path is: wp-content/gallery in image options

    On the server I see (ftp) in “wp-content/gallery/test-new” that the images and the thumbs have been generated

    there are dozens of older galleries there with the same settings, all running perfectly.
    (what happens, if I change gallery to galleries on the server and in the options? Does this corrupt all older galleries?)

    is there a way to send screenshots?

    strange is: on my own server an exact copy of the site runs without problems. I can create new galleries, thumbs everything is ok

    [ Deleted link ]

    • This reply was modified 5 years, 5 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note to @pix33 I get that people need to use online translators sometimes but please do not post the “Translated with <link>” here.

    That’s considered link spam and will be removed when found. If that is a condition of using that translator then please use a different one that doesn’t spam that way.

    NOTE: I am not accusing you of any ill will or bad behavior. But please do not post that link anymore here.

    Thread Starter pix33

    (@pix33)

    Hi Mihai
    OLM wrote this, maybe it helps

    Maybe this will help in finding the issue, here are the errors showing in the WP logs on your site.

    #0 {main}
    thrown in /home/fotoport/public_html/wp-admin/admin-functions.php on line 12
    [29-Oct-2019 15:57:22 UTC] PHP Warning: array_merge(): Argument #1 is not an array in /home/fotoport/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/album.php on line 136
    [29-Oct-2019 16:12:52 UTC] PHP Warning: array_merge(): Argument #1 is not an array in /home/fotoport/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/album.php on line 136

    Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi,

    Have you tried deleting and reinstalling nextgen gallery on the site that is not working properly? Refreshing your install might fix the issue.

    Please keep me posted.

    Thread Starter pix33

    (@pix33)

    Hi
    I deleted and reinstalled the plugin – same story. Images are there, thumbnails have been created, Gallery Manager shows broken links. Older galleries work fine

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @pix33,

    I hope that you wouldn’t mind submitting a ticket using this form https://www.imagely.com/report-bug/. We will need to ask you for some site’s sensitive data that shouldn’t be posted here in the forum thread for the security reasons.

    Please don’t forget to mention this forum thread and that Mihai asked you to submit the ticket.

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
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