Broken free shipping amount calculation

  • Resolved Goudie

    (@goudie35)


    1 year, 5 months ago

    Hello,

    I have a problem with the way the plugin calculates the minimum amount for free shipping, in case a coupon is used.

    Example :
    Product is €180.00 tax included (20%)
    Shipping is €3.90 tax included (20%)
    Free shipping minimum amount is 150€

    If I add my product to cart, free shipping is applied correctly. But if I add a 50€ coupon = 150.00€, then the shipping is 3.90€ while it should remain free!

    I changed the price of the product step by step to find that free shipping was only applied from a product priced at €185.00 (including €155.00 after the coupon). There is therefore €5.00 difference with the parameter: the calculation is wrong.

    Important: in my example it is €5.00 difference, but this amount varies depending on the price of the product and/or the amount of the coupon.

    “Apply minimum order rule before discount” setting is active (but the issue is also here without)

    The problem occurs whether the coupon is in amount or percentage.

    Another example :
    Product at €189.90
    20% coupon applied = €151.92
    Shipping becomes chargeable (3.90€) when it should remain free.

    There’s obviously a problem somewhere. ??

    Thanks for your help

Viewing 1 replies (of 1 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi?@goudie35 ,

    Sorry to read you’re encountering issues with the way our plugin calculates the minimum amount for free shipping, and thanks for bringing it to our attention.

    Due to the nature of your question, could you please?open a support ticket?so we can fully investigate and reproduce the issue on our side ?

    Thanks for your time,

    Jeremy | Technical Support Specialist

    Sendcloud

Viewing 1 replies (of 1 total)
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