broken email verification link

  • Hi all,
    for some reason, when a user registers on my website, correctly gets an email asking to click a link to verify and complete the user subscription, but the link is broken.
    It links to an unspecified mail://local/ … page, not to my site.

    The system worked until two days ago.

    What I can check to troubleshoot this issue?

    Thanks a lot in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    First off, check your site for malware. You can use this free online scanner: https://sitecheck.sucuri.net/scanner/

    Thread Starter cianux

    (@cianux)

    thanks t-p
    I get this result with the scan you suggest.
    Website: https://www.bitlend.it/
    Status: No Malware Detected by External Scan. Additional Actions Recommended!
    Web Trust: Not Currently Blacklisted (10 Blacklists Checked)
    Scan Result Severity Recommendation
    Malware Not Detected Low Risk
    Website Blacklisting Not Detected Low Risk
    Injected SPAM Not Detected Low Risk
    Defacements Not Detected Low Risk
    Website Firewall Not Found Medium Risk PATCH AND PROTECT With Sucuri Firewall

    Moderator t-p

    (@t-p)

    To rule out any plugin/theme conflict, try:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – switching to the unedited default Theme (Twenty Seventeen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘broken email verification link’ is closed to new replies.