Broken Dropdown Menus

  • Resolved Polarize

    (@polarize)


    7 years, 11 months ago

    Okay I’m stumped. Updated to WooCommerce 3.0 and noticed some really odd behavior when I tried to add a new product…

    None of the WooCommerce dropdown menus work in the admin area. None in the WooCommerce settings area nor in the product settings area, or within order settings areas. Then I noticed as I forced a refresh that they load normally for a split second, and then suddenly change to a different non-functioning version.

    Not only are there no options listed, but none of my saved settings appear (although they seem to be set correctly, I simply cannot change them).
    Here are some screenshots:
    https://drive.google.com/open?id=0B01M2czhjMbfN0pQZmZ5dTdPX28
    https://drive.google.com/open?id=0B01M2czhjMbfTmxkSnA5NXI4T3M
    https://drive.google.com/open?id=0B01M2czhjMbfUG5lR2d0dDdkdGs

    This issue is totally isolated to WooCommerce. This DOES NOT affect any dropdown menus in the WordPress settings:
    https://drive.google.com/open?id=0B01M2czhjMbfY0xHbUZkN3B2a1k

    This also has not affected the frontend. All dropdown menus built into the frontend theme are working correctly. However, the site is offline until this can be fixed, as my shipment tracking is unusable without working dropdowns.

    I opened a console and didn’t see any errors, nor are there any debug errors in the server logs.
    Here are the relevant parts of the system status report:

    
### WordPress Environment ###

WC Version: 3.0.0
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: nginx/1.10.0
PHP Version: 7.0.15-0ubuntu0.16.04.4
PHP Post Max Size: 100 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.17
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.0.0
WC Database Prefix: wp_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ?

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

WPBruiser: by Mihai Chelaru – 3.1.5
AfterShip - WooCommerce Tracking: by AfterShip – 1.6.8
Arconix FAQ: by John Gardner – 1.6.1
Content Views: by PT Guy – 1.9.7
Jetpack by WordPress.com: by Automattic – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Simple Sales Tax: by Simple Sales Tax – 4.9
Page Builder by SiteOrigin: by SiteOrigin – 2.4.25
Slideshow Gallery: by Tribulant Software – 1.6.6.1
SiteOrigin CSS: by SiteOrigin – 1.1.3
SiteOrigin Masonry: by Greg Priday – 1.0.3
SiteOrigin Widgets Bundle: by SiteOrigin – 1.8.2
Under Construction: by Noah Kagan – 1.18
WooCommerce Stripe Gateway: by WooCommerce – 3.1.6
WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
WooCommerce Payment Methods: by vendocrat – 1.1.2
WooCommerce Services: by Automattic – 1.3.2
WooCommerce: by Automattic – 3.0.0
WooSidebars: by WooThemes – 1.4.3
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
YITH Custom Login: by YITHEMES – 1.1.2
YITH WooCommerce Wishlist: by YITHEMES – 2.1.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### WC Pages ###

Shop base: #28 - /shop/
Cart: #29 - /cart/
Checkout: #30 - /checkout/
My account: #31 - /my-account/
Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Polarize

    (@polarize)

    This seems to be a problem with the select2 version. Other plugins are using the older version of select2. It seems WooCommerce is the odd man out here.

    Plugin Contributor Claudiu Lodromanean

    (@claudiulodro)

    You can probably isolate the problem by turning all of your plugins off and then re-activating them one by one. It’s going to be an incompatible plugin (probably enqueuing an old version of select2) most likely.

    Thread Starter Polarize

    (@polarize)

    There are other plugins loading select2 which could possibly override select2 css on admin pages (odd, that). Unfortunately the main culprit is the slideshow plugin which is the basis of nearly every page non-woocommerce page of the website. Disabling it permanently until they want to tinker with their code (based on their track record, that doesn’t seem like a popular choice with them) is NOT a solution.

    The variance is literally 4.0.0 to 4.0.3 (which is why there isn’t an error in J console).

    However I don’t think this can be solved from this support thread, so I’m marking as resolved.

    I have install woo commerce latest into wordpress and having the same problem. I have tried de-activating all plugins other then woocommerce, deleting all other then woo commerce, even deleted my theme just incase..

    Nothing fixes it. there’s definately an issue.

    I’ve had this issue on two seperate wamp servers.

    same problem here!

    same problem here… so frustrating. even the plugin makers are saying don’t upgrade to 3.0 on live sites.

    (Update: when I disable the plugin Subscriptions purchased through WooCommerce, the dropdowns work again. Wow, their own plugin is the reason for the conflict.)

    We are also having this issue and we use Subscriptions. @cipherdicer442, did you say the plug-in authors are saying not to upgrade? Do you have a link or more information?

    Hi @maccast. I was able to upgrade to latest version of WooComemrce Subscriptions 2.1.4. But haven’t been able to upgrade WooCommerce core without breaking things. So I’m still on 2.6.14.

    If you are able to upgrade the core plugin successfully let me know! ??

Viewing 8 replies - 1 through 8 (of 8 total)
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